Phlebotomist II

Quest Diagnosticsorporated • Bluffton, SC

20h • Onsite

About The Position

The Patient Services Representative II (PSR II) represents the company to patients and draws quality blood samples, prepares specimens for laboratory testing, and follows established practices and procedures. The role involves direct patient contact and creating an atmosphere of trust and confidence while explaining procedures and collecting blood specimens safely, skillfully, and accurately. The PSR II demonstrates leadership behaviors, process excellence, and sensitivity to confidentiality and the accuracy of patient information.

Successful applicants may be assigned to a doctor's office, a patient service center, or another location as business needs dictate. Under the direction of the area supervisor, the PSR II performs daily activities accurately and on time, maintains a safe and professional environment, carries out forensic and clinical specimen collection and processing, and maintains required records and documentation. The role also includes verifying patient demographic information and initials, and obtaining the patient's signature after venipuncture to verify that tubes were labeled in the patient's presence and the label is correct. The PSR II promotes a positive image to patients, clients, employees, and the public.

Requirements

• High school diploma or equivalent required.
• 1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Ability to produce quality, error-free work in a fast-paced, high-volume environment and handle multiple priorities.
• Ability to work independently with minimal on-site supervision and make decisions using established procedures and good judgment.
• Keyboard and data-entry experience.
• Ability to communicate openly and transparently with peers, supervisors, and patients; demonstrate customer focus; embrace change; and understand the business.
• Must be flexible and available according to staffing needs, including weekends, holidays, on-call work, and overtime.
• Must comply with company policies and procedures, including the dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Travel and flexible hours required to work at multiple locations and cover patient service center or in-office phlebotomy locations with minimal notice.

Nice To Haves

• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Two years of experience in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment highly preferred.

Responsibilities

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Collect quality blood samples and prepare specimens for laboratory testing according to established practices and procedures.
• Explain procedures to patients and collect blood specimens safely, skillfully, and accurately.
• Perform forensic and clinical specimen collection and processing.
• Verify patient demographic information and initials, and obtain the patient's signature after venipuncture to confirm correct labeling in the patient's presence.
• Maintain required records and documentation.
• Maintain a safe and professional environment.
• Promote a positive image to patients, clients, employees, and the public.
• Work across assigned locations, including patient service centers and in-office phlebotomy locations, as business needs dictate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED