Phlebotomist 2

Quest Diagnostics•Duluth, GA

12d

About The Position

The Phlebotomist II, also described as a Patient Services Representative II (PSR II), represents the organization to patients at a doctor’s office, patient service center, or other location as business needs dictate. The role collects blood and other clinical or forensic specimens, prepares specimens for laboratory testing, and follows established practices and procedures. The position requires creating a trusting, professional atmosphere while explaining procedures and collecting specimens safely, accurately, and skillfully. The employee works under the direction of the area supervisor and completes daily activities accurately and on time, maintains records and documentation, and protects the confidentiality and accuracy of patient information. The role is based in Duluth, Georgia, and is listed for an initial duration of 3+ months with possible extension.

Requirements

High school diploma or equivalent.
1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Excellent phlebotomy skills.
Ability to provide quality, error-free work in a fast-paced, high-volume environment and handle multiple priorities.
Ability to work independently with minimal on-site supervision and make decisions based on established procedures using good judgment.
Ability to communicate openly and transparently with peers, supervisors, and patients, and to demonstrate strong customer focus.
Keyboard and data-entry experience.
Flexibility and availability based on staffing needs, including weekends, holidays, on-call work, and overtime.
Reliable transportation, a valid driver’s license, and a clean driving record, if applicable.
Ability to travel and work flexible hours across multiple locations, including covering Patient Service Center or In-Office Phlebotomy locations with minimal notice.
Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification; certification is required in California, Nevada, and Washington.
Two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.

Responsibilities

Collect quality blood samples from patients, including pediatric and geriatric patients, and prepare specimens for laboratory testing.
Perform clinical and forensic specimen collection and processing according to established practices and procedures.
Explain procedures to patients and collect blood specimens safely, skillfully, and accurately while fostering trust and confidence.
Verify patient demographic information and initials, and obtain the patient’s signature after venipuncture to confirm tubes were labeled in the patient’s presence and correctly named.
Complete daily activities accurately and on time under the direction of the area supervisor.
Maintain required records and documentation.
Maintain a safe and professional environment and promote a positive image to patients, clients, employees, and the public.
Protect the confidentiality and accuracy of patient information and follow company policies, procedures, dress code, health and safety requirements, and guiding principles.
Work at assigned doctor’s offices, patient service centers, or in-office phlebotomy locations, including covering multiple locations when needed.