Phlebotomist 2

Quest Diagnostics•Suwanee, GA

About The Position

The Patient Services Representative II (PSR II) represents the company to patients and collects quality blood samples for laboratory testing, following established practices and procedures. The role involves direct patient contact, explaining procedures, and creating an atmosphere of trust and confidence while collecting specimens skillfully, safely, and accurately. The PSR II also handles forensic and clinical specimen collection and processing, verifies patient demographic information and initials, and confirms the patient’s signature after venipuncture to ensure tubes were labeled in the patient’s presence and bear the correct name. Under the direction of the area supervisor, the role performs daily activities accurately and on time, maintains a safe and professional environment, and keeps required records and documentation. Work assignments may be at a doctor’s office, a patient service center, or other locations based on business needs. Travel between locations and flexible hours may be required, with minimal notice. Training locations may vary based on trainer availability.

Requirements

High school diploma or equivalent.
1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
Ability to produce quality, error-free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills, including pediatric and geriatric collections.
Ability to handle multiple priorities in a high-volume setting.
Ability to make decisions based on established procedures and exercise good judgment.
Keyboard and data-entry experience.
Ability to communicate openly and transparently with peers, supervisors, and patients.
Demonstrated customer focus, adaptability to change, and knowledge of the business.
Reliable transportation, a valid driver license, and a clean driving record, if applicable.
Availability for flexible hours and staffing needs, including weekends, holidays, on-call work, and overtime.
Willingness to travel and work at multiple locations, including with minimal notice.
Commitment to company policies and procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.

Nice To Haves

Medical assistant or paramedic training.
Phlebotomy certification; required in California, Nevada, and Washington.
Two years of experience in a Patient Service Center environment.
Customer service experience in a retail or service environment.

Responsibilities

Perform daily activities accurately and on time under the direction of the area supervisor.
Collect quality blood samples, including pediatric and geriatric collections, and prepare specimens for laboratory testing according to established procedures.
Perform forensic and clinical specimen collection and processing.
Explain procedures to patients and collect blood specimens safely, skillfully, and accurately.
Verify patient demographic information and initials, and obtain the patient’s post-venipuncture signature to confirm that tubes were labeled in the patient’s presence and correctly named.
Maintain required records and documentation.
Maintain a safe and professional environment.
Promote a positive image to patients, clients, employees, and the public.
Travel between assigned locations and cover Patient Service Center or in-office phlebotomy locations as needed.