ENTRY Phlebotomist I

Cynet Systems • Cutler Bay, FL

5d • Onsite

About The Position

The ENTRY PSR I / Lobby Experience Coordinator helps with patient care by greeting patients upon arrival and answering questions or concerns with care and compassion. The individual will also help maintain the integrity of the waiting area and assist with breaks when other phlebotomists are unavailable. This individual will also utilize phlebotomy skills to grow within the company. The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect regarding the scheduled procedure in a safe and accurate manner. The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information. The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service expected.

Requirements

• High level of customer service experience and skills are required; this is critical to the heart of the role.
• High school diploma or equivalent required; no exceptions.
• Phlebotomy experience is required, even if only an internship or externship to learn the basics.
• Minimum of 1-2 years of client-facing customer service required.
• Some phlebotomy experience is required.
• Keyboard and data entry experience is a must.

Nice To Haves

• This is primarily a lobby greeter position to help patients check in at the kiosk and to help them feel more comfortable while waiting to be called back for their labs to be run.
• The candidate will also fill in for breaks and cover staffing shortages.

Responsibilities

• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general, along with a willingness to learn new skills.
• Handle patients with care and compassion while assisting with check-ins in the lobby through either a self-service kiosk or handheld tablet.
• Be willing to work both in the lobby and in a draw room with patients to help with breaks that need to be covered.
• Perform forensic and clinical specimen collection and processing duties following established practices and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED