ENTRY Phlebotomist I

Cynet Systems • Fort Myers, FL

7d • Hybrid

About The Position

The Entry Patient Service Representative I / Lobby Experience Coordinator assists with patient care by greeting patients upon arrival and answering questions with care and compassion. The individual helps maintain the integrity of the waiting area, assists with breaks when other phlebotomists are unavailable, and utilizes phlebotomy skills for growth within the organization. The position has direct contact with patients, creating an atmosphere of trust while explaining procedures in a safe and accurate manner. The candidate will demonstrate customer care with a focus on process skills, confidentiality, and accuracy of patient information. This is primarily a lobby greeter role assisting patients with kiosk check-ins and filling in for breaks and staffing shortages.

Requirements

• Ability to handle patients with care and compassion while assisting with check-ins in the lobby through either a self-service kiosk or handheld tablet.
• Be willing to work both in the lobby and in a draw room with patients to help with breaks that need to be covered.
• To perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• High level of customer service experience and skills are required.
• High school diploma or equivalent is required.
• Phlebotomy experience is required, including basic training from an internship or externship.
• Minimum of 1-2 years of client-facing customer service required (e.g., retail, home health aide).
• Some phlebotomy experience is required.
• Keyboard and data entry experience is required.

Nice To Haves

• Utilizes phlebotomy skills for growth within the organization.

Responsibilities

• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general, along with a willingness to learn new skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED