ENTRY Phlebotomist I

Cynet Systems•Bonita Springs, FL

8d•Onsite

About The Position

The Entry Level Patient Service Representative / Lobby Experience Coordinator (LEC) helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion. The candidate will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable. The successful candidate will utilize phlebotomy skills to grow within the organization. The candidate has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect regarding the scheduled procedure in a safe and accurate manner. The candidate will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information. This is primarily a Lobby Greeter position to help patients check in at the kiosk and to help them feel more comfortable while waiting to be called back for their labs. The candidate will fill in for breaks and cover for staffing shortages.

Requirements

A high level of customer service experience and skills are required.
Ability to handle patients with care and compassion.
Ability to assist with check-ins in the lobby through either a self-service kiosk or handheld tablet.
Willingness to work both in the lobby and in a draw room with patients to help with breaks that need to be covered.
Ability to perform with confidence both the forensic and clinical specimen collection and processing duties following established practices and procedures.
Phlebotomy experience is required, such as an internship or externship to learn the basics.
Minimum of 1-2 years of client-facing customer service experience is required (e.g., Retail, Home Health Aide).
Some phlebotomy experience is required.
Keyboard and data entry experience is a must.

Responsibilities

Perform daily activities accurately and on time.
Maintain a safe and professional environment.
Maintain required records and documentation.
Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general.
Willingness to learn new skills.
Greet patients upon arrival.
Answer patient questions or concerns with care and compassion.
Maintain the integrity of the waiting area.
Assist with breaks when other Phlebotomists are unavailable.
Utilize phlebotomy skills to grow within the organization.
Create an atmosphere of trust and confidence with patients.
Explain what to expect regarding the scheduled procedure in a safe and accurate manner.
Demonstrate excellence in customer care.
Focus on process skills and sensitivity to confidentiality and accuracy of patient information.
Help patients check in at the kiosk.
Help patients feel more comfortable while waiting to be called back for their labs.
Fill in for breaks and cover for staffing shortages.