Philanthropy Operations Manager

The Nature Conservancy•North Charleston, SC

4d•$60,000 - $65,000•Hybrid

About The Position

The Philanthropy Operations Manager reports to the Deputy Director of Philanthropy for the South Carolina chapter and will apply their skills to gift processing and event management in South Carolina. They will be responsible for revenue coding and entry, gift acknowledgements, and pledge management. The position is also responsible for the production and delivery of compelling events and other experiences that bring our donors and prospects closer to the work we do at The Nature Conservancy and the people who do it. In the events capacity, this role leads the planning, coordination, and execution of a portfolio of donor and prospect experiences. In parallel, the role supports critical revenue operations functions, including gift processing, revenue tracking and reporting, data management, and stewardship support. By leveraging systems, analytics, and process improvements, the Philanthropy Operations Manager ensures accuracy, efficiency, and informed decision-making across the philanthropy team. This position requires strong project management, attention to detail, and cross-functional collaboration to successfully drive both engagement and revenue outcomes. The Philanthropy Operations Manager (POM) will work towards meeting the strategic priorities of the team by developing and implementing tactics for approved plans and completing and organizing multiple tasks and activities. They will identify individual priorities based on the needs of the program. They will manage, track, and report on key data related to the team scope and priorities. The POM will perform independent analysis of key program data, which will include donor or gift information. They will be responsible for the timely processing (coding and recording) of gifts/constituent revenue for the program. They will oversee the booking and management of donor pledges, ensuring audit compliance and accuracy. They will provide recommendations and targeted training related to the functional area of the team. The POM will also develop, create, and implement events that align with the strategic priorities of the South Carolina chapter, and will be responsible for the logistics, project management, and execution of 10-12 events and trips annually of varying scope and complexity. They will have substantial contact with stakeholders and may serve as the lead liaison with partners. They will manage event budgets, technology support, create printed materials, including the run of show and executive briefing. The POM must have advanced knowledge of the systems and resources utilized by the team to provide programmatic support and coordinate communications related to the resources. They are responsible for event-related data in the donor database, including RSVPs and attendance records, and running mailing lists. The POM will take on additional duties to enhance the work of the team, such duties may include, but are not limited to, a more significant role in training, developing documentation, and/or enhancing the systems and tools used by the team. The POM will keep up-to-date on market trends and best practices in order to improve services. They will adapt processes and implement recommended practices in order to improve effectiveness based on their in-depth understanding of related policies and procedures.

Requirements

Bachelor’s degree and 3 years related experience or equivalent combination.
Experience generating reports and analyzing and interpreting data.
Experience working across departments.
Experience with current technology in relevant field.
Experience, coursework, or other training in principles and practices of relevant field.
This position requires a valid driver's license and compliance with TNC’s Auto Safety Program.
Employment in this position will be contingent upon completion of a Vehicle Use Agreement, which may include a review of the prospective employee's motor vehicle record.

Nice To Haves

Ability to implement complex processes.
Ability to use existing technology to achieve desired results.
Demonstrated experience using diplomacy and tact to build strong relationships and motivate staff.
Experience coordinating projects.
Experience interpreting guidelines to achieve desired results.
Experience with database management.
Knowledge of current trends in the specific field.
Strong organization skills, accuracy, attention to detail and ability to manage multiple tasks.
Successful experience implementing strategic program goals.
Understanding of basic accounting practices.
Experience writing, editing, and proofreading.
Experience planning and producing live and/or virtual events.
Multi-lingual skills and multi-cultural or cross-cultural experience are appreciated.

Responsibilities

Code gifts and manage/track revenue, including but not limited to: (1) analyze gift related documentation (agreements, pledge forms, donor interactions) thoroughly to determine and create codes based on type of revenue and donor requirements; (2) follow SOPs/established guidelines and best practices; (3) work with Global Development teams to ensure all revenue is accurately and timely entered in the constituent management system; (4) Data entry in constituent management system; (5) Process adjustments to revenue on an as-needed basis; (6) Monitor conditional gifts/pledges and work with Conservation and Finance to adjust as conditions are met.
Become an expert user of our fundraising systems including our Blackbaud donor database. The POM will be experienced with data entry, running reports, analyzing and interpreting data and will learn and adhere to TNC’s policies and procedures.
Manage gift acknowledgements, coordinate mailings and field donor gift inquiries – supporting the important act of saying “thank you” to our donors.
Plan and organize donor 10-12 field trips and events annually in varying locations across the state, ensuring compliance with The Nature Conservancy SOPs.
Act independently within broad program goals to prioritize tasks in the absence of specific instructions and exercise independent judgment to identify and solve problems.
Ensure compliance with TNC policies and procedures, and external (donor/legal/IRS) requirements.
Financial responsibility includes working within a budget, processing invoices and transfers, and negotiating and contracting with vendors.
Manage an account or client relationship.
Manage projects with several variables, set realistic deadlines, manage a timeline, and ensure accountability.
May provide oversight for a key function of the team.
Provide input through project teams for the development and implementation of new initiatives or the improvement of existing programs.
Travel and work long hours as needed.
Work will be performed in a general office and outdoor settings with some exposure to disagreeable elements; work may require some physical exertion and/or physical strain.
Work is diversified and may not always fall under established practices and guidelines.
Work within scope of program’s strategic goals.