Philanthropy Operations Manager

The Nature Conservancy•North Charleston, SC

2d•Hybrid

About The Position

The Philanthropy Operations Manager reports to the Deputy Director of Philanthropy for the South Carolina chapter and will apply their skills to gift processing and event management in South Carolina. They will be responsible for revenue coding and entry, gift acknowledgements, and pledge management. The position is also responsible for the production and delivery of compelling events and other experiences that bring our donors and prospects closer to the work we do at The Nature Conservancy and the people who do it. In the events capacity, this role leads the planning, coordination, and execution of a portfolio of donor and prospect experiences. In parallel, the role supports critical revenue operations functions, including gift processing, revenue tracking and reporting, data management, and stewardship support. By leveraging systems, analytics, and process improvements, the Philanthropy Operations Manager ensures accuracy, efficiency, and informed decision-making across the philanthropy team. This position requires strong project management, attention to detail, and cross-functional collaboration to successfully drive both engagement and revenue outcomes.

Requirements

Bachelor’s degree and 3 years related experience or equivalent combination.
Experience generating reports and analyzing and interpreting data.
Experience working across departments.
Experience with current technology in relevant field.
Experience, coursework, or other training in principles and practices of relevant field.
Valid driver's license and compliance with TNC’s Auto Safety Program.
Must meet the requirements of The Nature Conservancy's background screening process.

Nice To Haves

Ability to implement complex processes.
Ability to use existing technology to achieve desired results.
Demonstrated experience using diplomacy and tact to build strong relationships and motivate staff.
Experience coordinating projects.
Experience interpreting guidelines to achieve desired results.
Experience with database management.
Knowledge of current trends in the specific field.
Strong organization skills, accuracy, attention to detail and ability to manage multiple tasks.
Successful experience implementing strategic program goals.
Understanding of basic accounting practices.
Experience writing, editing, and proofreading.
Experience planning and producing live and/or virtual events.
Multi-lingual skills and multi-cultural or cross-cultural experience are appreciated.

Responsibilities

Code gifts and manage/track revenue, including but not limited to: analyze gift related documentation (agreements, pledge forms, donor interactions) thoroughly to determine and create codes based on type of revenue and donor requirements; follow SOPs/established guidelines and best practices; work with Global Development teams to ensure all revenue is accurately and timely entered in the constituent management system; Data entry in constituent management system; Process adjustments to revenue on an as-needed basis; Monitor conditional gifts/pledges and work with Conservation and Finance to adjust as conditions are met.
Become an expert user of our fundraising systems including our Blackbaud donor database. The POM will be experienced with data entry, running reports, analyzing and interpreting data and will learn and adhere to TNC’s policies and procedures.
Manage gift acknowledgements, coordinate mailings and field donor gift inquiries – supporting the important act of saying “thank you” to our donors.
Plan and organize donor 10-12 field trips and events annually in varying locations across the state, ensuring compliance with The Nature Conservancy SOPs.
Act independently within broad program goals to prioritize tasks in the absence of specific instructions and exercise independent judgment to identify and solve problems.
Ensure compliance with TNC policies and procedures, and external (donor/legal/IRS) requirements.
Financial responsibility includes working within a budget, processing invoices and transfers, and negotiating and contracting with vendors.
Manage an account or client relationship.
Manage projects with several variables, set realistic deadlines, manage a timeline, and ensure accountability.
May provide oversight for a key function of the team.
Provide input through project teams for the development and implementation of new initiatives or the improvement of existing programs.
Travel and work long hours as needed.