Philanthropy Coordinator

Alberta Cancer Foundation•Edmonton, AB

7d•Onsite

About The Position

At the Alberta Cancer Foundation, the Philanthropy Coordinator will be the first point of contact for donors and serve as the connector between them and the Alberta Cancer Foundation. This front-facing role requires someone professional, compassionate, and able to remain calm in various circumstances. The role involves developing and nurturing relationships and requires above-average customer service and communication skills. This role is full-time and in-person at the Cross Cancer Institute in Edmonton, AB.

Requirements

Minimum of 2 years’ experience in an administrative or coordination role.
Demonstrated commitment to exceptional customer and donor service, with the ability to adapt to diverse needs and circumstances.
Strong time-management and organizational skills, with the ability to manage competing priorities effectively.
Consistently professional demeanor, representing the organization with integrity.
Excellent verbal and written communication skills, including professional correspondence.
Proficiency with Microsoft 365 (Outlook, Word, Excel, Teams, etc.).
Ability to obtain and maintain a clear Background Check.

Responsibilities

Serve as the first point of contact and information source for a diverse group of stakeholders.
Direct inquiries and interact professionally with members of the public including prospective and current donors, current and past patients, bereaved family members, event participants and organizers, cancer care staff and volunteers.
Triage incoming calls and emails for the Foundation, direct as required.
Accept gifts from individuals in person or by telephone.
Assist donors requiring support or guidance when donating including 3rd party community events.
Demonstrate and maintain knowledge of the Alberta Cancer Foundation’s Gift Acceptance Policy & Gift Designation Guidance.
Consistently provide a high level of customer service when assisting all guests who reach out to the Foundation (email, phone, in person).
Redirect all communications appropriately and professionally, including incoming calls, mail and visitor inquiries.
Maintain relationships by handling questions or concerns with professionalism and accuracy.
Demonstrate and maintain knowledge of the Foundation’s funding priorities.
Support leadership in any onsite meeting or event.
Cultivate knowledge of the new cancer center to assist with requests.
Support philanthropy team database management to consistently track donor information and activities.
Coordinate and execute acknowledgement to families through weekly creation and delivery of next-of-kin contributor letters and other communications as assigned.
Enhance retention of donors through various activities, including excelling in donor acknowledgement through meaningful outreach with thank you calls, emails, and cards.
Coordinate and execute anniversary card mailings, ensuring timely, personalized outreach that recognizes and strengthens ongoing donor relationships.
Support sponsorship and/or donor solicitations as required.
Assist with prospect management as assigned.
Assist with donor tour logistics of the Cross Cancer Institute as required.
Provide customer-service on incoming community event questions, data entry and ad hoc requests.
Assist with keeping donor records up to date.
Make donor thank you calls.
Assist with donor recognition and stewardship activities (i.e. reports, tours, receptions, meeting room requests, grand rounds and information sessions) as required.