Pharmacy Typist

Walgreens•San Francisco, CA

10d

About The Position

The Pharmacy Typist supports customer experience and store operations by assisting customers and patients, answering questions, resolving issues, and modeling courteous, proactive customer service. The role also operates pharmacy systems to obtain prescription status and reports prescription errors promptly to the pharmacist on duty, following company policies and the Quality Improvement Program. Additional duties include handling register transactions and returns, recommending products, maintaining merchandise and displays, supporting inventory and asset protection, complying with laws governing regulated products, and helping keep the store clean and orderly. The position also requires attending training and completing assigned learning modules.

Requirements

Fluent in reading, writing, and speaking English.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment preferred.
Prior work experience with Walgreens preferred.

Responsibilities

Greet and assist customers and patients with products and services; resolve issues and answer questions.
Model customer service best practices, including courteous and proactive assistance, and develop relationships with valuable customers.
Register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up or companion items, assist with over-the-counter products, and escort customers to aisles when possible.
Use pharmacy systems to obtain patient prescription status.
Immediately report prescription errors to the pharmacist on duty and follow company pharmacy-error policies and the Quality Improvement Program.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, and check in and price merchandise as required.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Maintain working knowledge of store systems and equipment.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.