About The Position

The Pharmacy Technician assists customers with pharmaceutical and other wellness needs in a safe and courteous manner. The position formally reports to the Pharmacist in Charge and is classified as non-exempt. The technician receives and processes prescriptions, supports customers with prescription pickup and related communications, and performs pharmacy inventory, filing, cleanliness, and operational tasks while following customer service, health, sanitation, and safety standards.

Requirements

  • Complete ongoing training and development as listed on the Cosentino Learning Plan.
  • Demonstrate basic math and reading skills required for the position.
  • Demonstrate essential written communication skills required for the position.
  • Demonstrate strong verbal and interpersonal skills for positive customer and peer interactions.
  • Safely and competently operate all necessary equipment.
  • Meet or exceed productivity standards.
  • Perform the stated physical abilities, including reaching overhead, twisting, lifting and carrying objects weighing up to 15 pounds, standing and walking for long periods on hard surfaces, bending, and squatting.

Nice To Haves

  • Pharmacy Technician Certification is preferred.
  • A high school diploma or equivalent is preferred.
  • Knowledge of MS Word, Excel, PowerPoint, retail pharmacy software, and POS systems is preferred.
  • Ability to climb a ladder, possibly up to 5 feet, is listed as a non-essential physical ability.

Responsibilities

  • Implement Cosentino Customer Service Standards.
  • Receive new and refilled prescriptions from customers and assist them when they return to pick them up.
  • Verify the name and address of the person for whom a new prescription is being filled, when applicable, and confirm the prescriber’s name is legible.
  • Process cash register transactions for new and refilled prescriptions.
  • Provide customers with necessary communications, including instructions, side effects, and medication descriptions.
  • Arrange customer consultations with the Pharmacist when requested.
  • Obtain customer signatures for prescriptions received.
  • Answer incoming calls and direct them to the Pharmacist when appropriate, including calls about new prescriptions, medication questions, or judgmental decisions.
  • Complete and process third-party documents.
  • Fill prescription books or new prescriptions and file patient profiles.
  • Fill bins with prescription vials.
  • Process incoming orders and verify that shipped items match the items invoiced to the Pharmacy.
  • Check items for remaining shelf life before expiration and remove outdated stock as often as the Pharmacist in Charge deems necessary.
  • Clean Pharmacy shelves and work areas and maintain the premises in a satisfactory state of cleanliness.
  • Comply with and encourage team members to comply with health regulations, sanitation guidelines, and safety procedures.
  • Resolve customer complaints professionally and involve the Pharmacist in Charge when appropriate.
  • Operate necessary equipment safely and competently.
  • Meet or exceed productivity standards and contribute to team and individual results.
  • Maintain positive customer and peer interactions through effective verbal and interpersonal communication.
  • Obtain requested refills from prescription files.
  • Prepare labels for new and refill prescriptions.
  • Fax or call physician offices for additional refills or to address issues as necessary.
  • Affix price stickers to ordered items and place them on stock shelves or in the refrigerator when required.
  • Maintain open communication with the Pharmacist in Charge about department issues, concerns, or happenings.
  • Complete additional tasks identified by management, assist other stores or departments as needed, and gain new skills when necessary.
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