Pharmacy Technician - Patient Support & Data Entry

Walgreens • Roseville, MN

2d • $17 - $22

About The Position

In accordance with state and federal regulations, the Pharmacy Technician performs data entry and patient registration, resolves third-party rejects, and responds to high-volume customer inquiries under direct supervision. The technician follows standard operating procedures and company policies, and uses pharmacy systems to obtain patient and drug information. Duties may vary based on the assigned department.

The role requires obtaining an active technician license or certification within the first 90 days and maintaining an active license or certification. Walgreens serves customers and patients across approximately 8,500 stores in the U.S. and Puerto Rico and has approximately 220,000 team members.

Requirements

• Basic-level PC skills, including starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
• Basic search-engine skills, including opening a browser, entering URLs, using a search engine, bookmarking sites, navigating with browser controls, and completing online forms.
• Intermediate keyboarding skills of at least 25 WPM, including touch typing and document formatting.
• Effective written and verbal communication skills.
• Must be at least 18 years of age.
• Must obtain an active technician license or certification within the first 90 days and maintain an active technician license or certification.

Nice To Haves

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least 18 months of pharmacy technician experience with state Board of Pharmacy license or registration, or certification from a nationally recognized certification agency.
• Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
• Intermediate-to-advanced keyboarding skills of at least 35 WPM, including touch typing and document formatting.
• Fluency in Spanish and English.

Responsibilities

• Process new patient registrations by entering information into the appropriate system according to Walgreens prescription data-entry procedures and guidelines.
• Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
• Troubleshoot missing prescription information, interpret medical abbreviations (SIG codes), and resolve data-entry exceptions.
• Handle inbound patient correspondence by phone, chat, and email, and make outbound calls to prescribers and patients as needed.
• Resolve third-party rejects by reviewing them, gathering information, making corrections, and resubmitting them according to individual plan requirements.
• Call insurers and others to obtain information, gain override approval, or otherwise resolve third-party rejects.
• Assist pharmacists at the facility and at other locations.
• Identify and communicate issues to senior-level staff as appropriate.
• Obtain an active technician license or certification within the first 90 days and maintain it.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed