Non Certified Tech

Hy-Vee, Inc.•Washington, IA

About The Position

Hy-Vee’s Non-Certified Pharmacy Technicians work toward national certification while gaining hands-on experience supporting pharmacists with the preparation and distribution of prescription medications. The role includes prescription processing, insurance billing, inventory, and customer service, while developing the skills and knowledge needed for a pharmacy career. This is a fast-paced retail pharmacy position involving multiple tasks throughout a shift, such as filling prescriptions, answering the telephone, and assisting customers. The position requires following pharmacy laws and regulations, maintaining patient confidentiality, and adhering to safety procedures. There may be occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs. The pharmacy handles and prepares hazardous drugs; personnel of reproductive capability should be aware of potential acute and chronic effects and follow pharmacy policies and procedures to minimize risk. Training is provided to support a safe work environment.

Requirements

High school diploma or equivalent.
Working toward licensed technician certification through a certified national program.
Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
Ability to perform arithmetic, algebraic, and geometric calculations accurately.
Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
Ability to use discretion and integrity when handling confidential patient information.
Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
Ability to count, pour, package, and label medications and fill prescriptions under pharmacist supervision in accordance with state and federal regulations.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning duties.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

Previous experience as a pharmacy clerk.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Handle customer inquiries that do not require a pharmacist’s expertise and judgment.
Accept written prescription orders and telephoned refill requests at the supervising pharmacist’s discretion.
Contact doctors’ offices to take or request refill prescriptions as needed.
Gather and maintain accurate patient information needed to prepare prescriptions.
Assist pharmacists in preparing prescription drug products for dispensing.
Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
File prescriptions after dispensing and report medication errors to appropriate personnel.
Order, check in, and stock pharmacy supplies, and log invoices as necessary.
Perform cash transactions accurately.
Administer vaccines as allowed by law and with required certification where applicable.
Maintain the cleanliness of the pharmacy and dispensing area.
Protect the confidentiality of customers’ private medical information in accordance with HIPAA.
Follow statutes and regulations pertaining to pharmacy technicians.
Work with co-workers to support customer satisfaction and a pleasant work environment.
Assist in other store areas as needed and take on assigned special projects.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.