Pharmacy Technician - Returns - Express Scripts - Tempe, AZ

Cigna Group•Tempe, AZ

3d•Onsite

About The Position

Express Scripts Pharmacy, a division of Evernorth Health Services and part of The Cigna Group, is seeking an experienced Arizona Certified Pharmacy Technician to work onsite at its Tempe Fulfillment Center. The role provides service and support related to medication returns, patient inquiries, and returns processing. It involves researching and resolving return-related issues, communicating directly with patients, and supporting daily Returns Room operations, including prescription return processing, outbound outreach, documentation, inventory handling, and administrative work. The technician is expected to develop proficiency across major Returns Room processes and contribute to a collaborative, patient-focused team. The role also rotates through Clerk Room responsibilities, including Resends, Pharmalink support, and Hazmat processing. Work must follow company policies, regulatory requirements, and patient confidentiality standards. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Pacific time.

Requirements

Arizona Pharmacy Technician License and PTCB certification required.
Previous customer service, healthcare, pharmacy, operations, or administrative experience.
Knowledge of Microsoft Office applications and data entry processes.
Strong attention to detail and analytical problem-solving abilities.
Excellent verbal and written communication skills.
Ability to interact professionally with patients and colleagues at all levels.
Strong organizational and time-management skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work independently while contributing to team goals.
Ability to lift and move items weighing up to 25 pounds.
Frequent mobility throughout the work area, including stooping, kneeling, crouching, bending, and twisting.
Ability to perform computer-based work and data entry for extended periods.

Responsibilities

Provide professional outbound communication to patients while maintaining department quality and compliance standards.
Research, evaluate, and process returned medications and prescription packages to determine appropriate resolutions.
Document patient interactions, return details, and resolution activities accurately in designated systems.
Maintain and support daily Clerk Room operations, including Resends, Pharmalink activities, and Hazmat workflows.
Process credits and return-related transactions within established authorization guidelines.
Process incoming mail and returned prescription shipments.
Use multiple systems and resources to investigate and resolve patient and operational issues.
Protect patient privacy and confidential health information in accordance with HIPAA and company policies.
Adapt to changing business needs and support multiple Returns Room functions as required.
Develop proficiency across major Returns Room responsibilities through continuous learning.
Support team objectives and participate in other departmental assignments as needed.