Pharmacy Technician Part Time

District Council of Madison Inc., Society of St. Vincent de Paul•Madison, WI

2h•$22 - $25

About The Position

The Pharmacy Technician plays a critical operational role in supporting the day-to-day functions of a charitable pharmacy. Under the direction of a licensed Pharmacist, the position performs technical, administrative, and client-facing duties, including prescription processing support, eligibility documentation and processing, billing and data entry, inventory assistance, phone and client intake support, and coordination with volunteer pharmacy staff. The role requires attention to detail, adherence to pharmacy procedures, and effective communication with clients, volunteers, and staff. The Pharmacy Technician may provide task guidance and training to volunteers but has no supervisory authority and does not exercise independent judgment on professional matters. Work is performed within defined policies, procedures, and legal and regulatory requirements. The position supports efficient pharmacy operations, vulnerable populations, regulatory compliance, safeguarding, and culturally responsive care.

Requirements

Be at least 18 years old.
Have a high school diploma or equivalent GED.
Be registered as a pharmacy technician in good standing with the State of Wisconsin, or be able to become registered.
Have superior interpersonal and customer service skills and experience.
Have experience with data entry, prescription processing, eligibility paperwork, and pharmacy systems.
Have strong organizational, interpersonal, written, and oral communication skills.
Demonstrate strong attention to detail and accuracy.
Have strong pharmaceutical math and calculation skills.
Be able to work effectively with diverse populations in a faith-based setting.
Implement best practices required by the SVdP Safeguarding Policy when interacting with children and vulnerable adults.
Successfully complete a criminal background check.
Have knowledge of pharmacy products, services, and operations.
Have knowledge of computer and technology systems used in pharmacy operations and pharmacy inventory control.
Have interpersonal and service skills for working with a wide range of people and patients.
Have planning and organizing skills, including prioritization, multitasking, and time management.
Be able to learn, retain, and apply new information with proper training.
Demonstrate ethical conduct in prescription dispensing and treatment of others.
Be adaptable, motivated, and dependable.
Develop a good working knowledge of patient assistance programs, pharmacy vendors, and the Wisconsin Forward Health Portal within the first six months.
Be able to function and communicate effectively with employees and management at various levels.
Be able to prioritize and make prudent decisions based on information provided.
Be able to bend and carry items up to approximately 35 pounds; stoop, bend, reach, grasp, perform repetitive motions, and walk and stand for extended periods.
Have adequate hearing, vision, and verbal communication ability to perform job duties.
Be able to understand, remember, and follow written and verbal instructions; organize and prioritize tasks; apply common sense and sound judgment; communicate clearly and professionally in person and by telephone; complete routine documentation accurately; and maintain focus and accuracy in a fast-paced, service-oriented environment.

Nice To Haves

Have or be able to obtain and maintain active Certified Pharmacy Technician (CPhT) certification through PTCB or equivalent.
Be bilingual in Spanish.
Have at least one year of relevant pharmacy experience in a social service setting.
Have experience in a community, nonprofit, or charitable pharmacy setting.
Have knowledge of pharmacy systems such as PioneerRx.
Have at least two years of community or outpatient pharmacy experience, including prescription filling and ordering, general pharmacy operations, inventory control, and pharmacy software and technology systems.
Have experience working with or supporting volunteers.

Responsibilities

Support pharmacists and pharmacy staff with prescription workflow activities, including data entry, prescription processing, possible assistance with verification, and documentation.
Complete eligibility paperwork accurately and promptly to support client access to pharmacy services.
Answer incoming calls, take messages, assist clients with routine inquiries, and escalate complex issues appropriately.
Provide direct support to Spanish-speaking patients to help them understand medication use and pharmacy services.
Assist with medication processing as permitted by law and organizational policy.
Maintain accurate records in pharmacy systems and files, as appropriate.
Coordinate, orient, and provide on-the-job guidance to volunteers.
Serve as a backup contact for volunteer scheduling and workflow questions.
Identify training needs and communicate concerns to the Pharmacist.
Help maintain an organized, clean, and functional pharmacy workspace.
Support inventory organization and supply management.
Report maintenance, safety, or equipment issues to leadership, identified as the Sr. Director of Client Services.
Participate in upkeep activities to support a safe and efficient work environment.
Follow safeguarding, HIPAA, confidentiality, and pharmacy regulatory requirements.
Complete required training, background checks, and ongoing compliance activities.
Support inclusive and respectful interactions with clients, volunteers, and staff.
Conduct pre-eligibility phone calls or in-person interviews to collect patient information as needed.
Perform other related duties as assigned.