Pharmacy Technician Supervisor-- No Weekend Shifts
About The Position
The Pharmacy Technician Supervisor supervises, trains, and develops the Pharmacy Technician team while supporting pharmacists in delivering comprehensive care management to patients with diverse medical needs. The role is a key liaison among patients, providers, insurance companies, pharmacists, and pharmacy leadership, overseeing non-clinical aspects of patient care and ensuring an efficient, personalized pharmacy experience. The Supervisor provides daily direction, assigns and prioritizes work, monitors workflow and productivity, coaches team members, and ensures adherence to policies, procedures, quality standards, and regulatory requirements. This is a full-time, 40-hour-per-week, exempt position based onsite five days per week, Monday through Friday, in Brighton, Massachusetts. The position requires an active Massachusetts pharmacy technician license and Pharmacy Technician Certification Board certification. Candidates must be authorized to work in the United States without current or future sponsorship.
Requirements
- High school diploma or equivalent.
- Five or more years of experience as a Pharmacy Technician Supervisor, or similar.
- Must be registered and licensed with the Massachusetts State Board of Pharmacy and maintain an active license.
- Must be certified by the Pharmacy Technician Certification Board and maintain required continuing education for active certification.
- Team leadership and performance management skills.
- General word-processing and data-entry skills.
- Ability to function in a fast-paced environment.
- Strong organizational, prioritization, communication, and mathematical skills.
- General knowledge of third-party payers and insurance plans.
- Candidates must be authorized to work in the United States without sponsorship now or in the future.
Nice To Haves
- Experience with systems and software including ScriptPro, Tricare Formulary Search, and pharmacy filling systems.
Responsibilities
- Directly supervise, lead, and support Pharmacy Technicians in daily pharmacy operations.
- Assign and prioritize workload, monitor staffing and productivity, and ensure appropriate coverage for operational and patient service needs.
- Provide coaching and professional development; support hiring, onboarding, training, competency development, and performance evaluations; address performance or conduct concerns with Pharmacy Leadership.
- Promote accountability, teamwork, and compliance with policies, procedures, quality standards, and regulatory requirements.
- Oversee technicians' timely, professional, patient-focused service during onboarding and care coordination.
- Ensure accurate creation and maintenance of patient profiles, including demographics, insurance, allergies, medication history, payment information, and required documentation.
- Ensure patients receive appropriate information about pharmacy services, insurance benefits, manufacturer assistance programs, refills, prescription status, authorizations, and delivery coordination.
- Escalate complex non-clinical patient concerns and ensure clinical or medication-related questions are referred to pharmacists.
- Supervise prescription processing, ensuring accuracy, timeliness, and adherence to procedures.
- Oversee insurance claims, coordination of benefits, overrides, billing processes, prior authorization facilitation, and coverage issue resolution.
- Ensure effective communication with provider offices about prescriptions, refills, authorizations, formulary alternatives, patient information, and delivery requirements.
- Ensure prescriptions needing pharmacist review or additional clinical information are identified and escalated.
- Monitor prescription-processing workflow and technician performance; coach and support staff to maintain productivity and quality standards.
- Provide hands-on operational support across prescription processing, patient service, fulfillment, inventory, billing, and shipping as needed.
- Supervise medication fulfillment, including receiving, preparation, packaging, repackaging, and processing medications for shipment to patients and providers.
- Ensure medications are stored, handled, rotated, and restocked according to pharmacy procedures, including requirements for specialty medications.
- Oversee inventory ordering, monitoring, checks, returns, recalls, withdrawals, and reconciliation.
- Monitor inventory accuracy and address discrepancies, shortages, and operational issues with pharmacists and the Pharmacy Manager.
- Supervise payment processing, billing, credit card closeouts, and other financial transactions for accuracy and compliance.
- Oversee preparation and shipment of patient and provider orders, including packaging, delivery methods, destinations, documentation, and postage.
- Monitor shipping and delivery issues, including returned packages and delivery exceptions, and coordinate timely resolution with staff and vendors.
- Ensure technicians follow procedures for shipping, handling, and documentation of medications and pharmacy materials.
- Ensure technician activities comply with applicable pharmacy laws and regulations, USFHP requirements, accreditation standards, medication safety practices, and organizational policies.
- Contribute to quality improvement initiatives, audits, and medication safety programs.
- Identify opportunities to improve workflow quality and efficiency and the customer experience.
- Support implementation of new processes, technology, programs, and operational initiatives under the direction of the Pharmacy Manager and Pharmacy Leadership.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
