Pharmacy Technician Supervisor
About The Position
The Pharmacy Technician Supervisor provides day-to-day oversight and leadership for a team of up to 15–20 pharmacy technicians supporting prescription data entry, order management, and patient outreach in Cardinal Health’s pharmacy DME mail-order operations. The role coordinates technician workflows to promote accuracy, compliance, and timely processing of inbound and outbound communications. It also supports performance management, training, project work, and continuous improvement across pharmacy operations. This is a full-time remote position. The employee must work from a dedicated, quiet, private, distraction-free environment with high-speed internet meeting specified connection requirements. Cardinal Health provides the computer, technology, and equipment needed for the job; the employee provides the internet connection.
Requirements
- Certified Pharmacy Technician with active, clear registration with the Ohio Board of Pharmacy and in the home state if located outside Ohio.
- Maintain a secure, high-speed broadband internet connection (DSL, cable, or fiber) at the remote location; dial-up, satellite, Wi-Fi, and cellular connections are not acceptable.
- Internet connection must provide a download speed of 15 Mbps, upload speed of 5 Mbps, and maximum ping rate of 30 ms.
- Internet connection must be hardwired to the router.
- Provide a surge protector with Network Line Protection for Cardinal Health-issued equipment.
- Work in a dedicated, quiet, private, distraction-free remote environment.
Nice To Haves
- 3–5 years of experience as a Lead Pharmacy Technician, Pharmacy Supervisor, or in a similar people-leader role.
- Bachelor’s degree in a related field or equivalent work experience.
- Knowledge of Brightree, PioneerRx, and/or GuardianRx pharmacy management systems.
- Previous experience training or coaching team members in various areas of pharmacy operations.
Responsibilities
- Supervise a team of up to 15–20 pharmacy technicians focused on prescription data entry, order management, and patient outreach.
- Oversee technician workflows to ensure accuracy, compliance, and timely processing of inbound and outbound communications.
- Conduct regular one-on-one meetings with direct reports and lead technicians to set expectations, provide feedback, and support professional development.
- Provide second-tier coaching and performance management, including corrective actions and escalation of ongoing issues.
- Collaborate with fellow supervisors to align team goals, share best practices, and promote consistent execution across business units.
- Support projects by contributing to goal-setting, tracking progress, and presenting updates to the team and leadership.
- Partner with IT, operations, and other departments to implement system enhancements and process improvements.
- Facilitate onboarding and training for new technicians, ensuring readiness for production and adherence to standard operating procedures.
- Monitor team metrics and performance indicators, use data to identify trends, and drive continuous improvement.
Benefits
- Medical, dental, and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401(k) savings plan
- Access to wages before payday with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
