Pharmacy Technician Supervisor-- No Weekend Shifts

BrightonONE•Brighton, MA

18d•Onsite

About The Position

The Pharmacy Technician Supervisor leads, trains, and develops the Pharmacy Technician team while supporting pharmacists in providing comprehensive care management to patients with diverse medical needs. The Supervisor serves as a liaison among patients, providers, insurance companies, pharmacists, and pharmacy leadership, overseeing non-clinical patient-care activities to deliver an efficient, seamless pharmacy experience. This role provides day-to-day direction, assigns and prioritizes work, monitors workflow and productivity, coaches employees, and ensures compliance with organizational procedures, quality standards, and regulatory requirements. The Supervisor also provides hands-on operational support across pharmacy workflow stations as needed. BrightonOne is a nonprofit social enterprise delivering healthcare, housing, and hope to veterans and military-connected families. The position is onsite five days per week, Monday through Friday, at the Brighton, Massachusetts office, and is classified as exempt.

Requirements

High school diploma or equivalent.
Five or more years of experience as a Pharmacy Technician Supervisor, or similar.
Must be registered and licensed with the Massachusetts State Board of Pharmacy and maintain an active license.
Must be certified by the Pharmacy Technician Certification Board and maintain required continuing education for active certification.
Team leadership and performance management skills.
General word-processing and data-entry skills.
Ability to function in a fast-paced environment.
Strong organizational, prioritization, communication, and mathematical skills.
General knowledge of third-party payers and insurance plans.
Experience with systems and software including, but not limited to, ScriptPro, Tricare Formulary Search, and pharmacy filling systems.
Must be authorized to work in the United States without sponsorship now or in the future.

Responsibilities

Directly supervise, lead, and support Pharmacy Technicians in daily pharmacy operations.
Assign and prioritize workloads, monitor staffing and productivity, and ensure appropriate coverage for operational and patient service needs.
Coach and support direct reports’ professional development; support hiring, onboarding, training, competency development, and performance evaluations.
Address performance or conduct concerns in collaboration with Pharmacy Leadership and promote accountability, teamwork, and adherence to policies and standards.
Oversee patient-focused service throughout onboarding and care coordination, including accurate creation and maintenance of patient profiles and required documentation.
Ensure patients receive appropriate information about pharmacy services, insurance benefits, assistance programs, refills, prescription status, authorizations, and delivery coordination.
Serve as an escalation point for complex non-clinical patient concerns and ensure clinical or medication-related questions are referred to pharmacists.
Supervise prescription processing, insurance claims, coordination of benefits, overrides, billing processes, prior authorizations, and resolution of coverage issues.
Ensure effective communication with provider offices about prescriptions, refills, authorizations, formulary alternatives, patient information, and delivery requirements.
Ensure prescriptions requiring pharmacist review or additional clinical information are identified and escalated.
Monitor technician performance across prescription processing functions and provide coaching to maintain productivity and quality.
Provide hands-on operational support across prescription processing, patient service, fulfillment, inventory, billing, and shipping as needed.
Supervise medication fulfillment, including receiving, preparation, packaging, repackaging, and processing medications for shipment.
Ensure medications are stored, handled, rotated, and restocked according to pharmacy procedures, including specialty medication requirements.
Oversee inventory activities such as wholesale ordering, inventory monitoring and checks, returns, recalls, withdrawals, and reconciliation.
Monitor inventory accuracy and address discrepancies, shortages, and operational issues with pharmacists and the Pharmacy Manager.
Supervise payment processing, billing, credit card closeouts, and other financial transactions for accuracy and compliance.
Oversee preparation and shipment of patient and provider orders, including packaging, delivery methods, destinations, documentation, and postage.
Monitor shipping and delivery issues, including returned packages and delivery exceptions, and coordinate resolution with staff and vendors.
Ensure technicians follow procedures for shipping, handling, and documentation of medications and pharmacy materials.
Ensure technician activities comply with applicable pharmacy laws and regulations, USFHP requirements, accreditation standards, medication safety practices, and organizational policies.
Contribute to quality improvement initiatives, audits, and medication safety programs.
Identify opportunities to improve workflow quality and efficiency and the customer experience.
Support implementation of processes, technology, programs, and operational initiatives under the direction of the Pharmacy Manager and Pharmacy Leadership.