Pharmacy Technician Specialist - Retail
About The Position
The Pharmacy Technician Specialist reports to the Manager, Retail Pharmacy Services and works under the supervision of a Pharmacist and direction of the Pharmacy Technician Group Leader. The specialist rotates among applicable work assignments and shifts as business needs dictate, based on demonstrated competency. Using experience-based knowledge, the specialist performs advanced technical functions in preparing, formulating, and packaging medications and pharmaceutical supplies, and assists the Pharmacy Technician Group Leader in coordinating activities within the pharmacy’s scope of services and with consideration for the ages of patients and customers served. The role interacts professionally with patients and customers, practitioners, and support personnel to collect accurate prescription and insurance information, process prescriptions and payments, and provide information about medication costs, availability, wait times, and refill authorization. The specialist uses multiple pharmacy system applications to access, enter, and retrieve information; maintains confidentiality; and refers medication-related questions to the pharmacist on duty. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence and demonstrate its Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. The specialist may be responsible for assigned pharmacy areas, including inventory management, purchasing, compounding, repackaging, dispensing, and sales. Medication preparation, including hazardous and controlled substances, takes place under the immediate supervision of a pharmacist. The role also supports quality assurance, medication safety, and improvement activities. Work is performed at Rhode Island Hospital, 593 Eddy Street, Providence, Rhode Island.
Requirements
- High school diploma or equivalent.
- Current unrestricted Rhode Island Pharmacy Technician licensure.
- Current National Pharmacy Technician Certification (CPhT), or at least one year of licensed pharmacy technician work experience; if not already certified, sit for the CPhT exam within six months of hire and obtain and maintain certification within 12 months of hire.
- Solid computer skills, including Microsoft Office Suite, email, calendar applications, internet web applications, and multiple pharmacy system applications.
- Strong customer service presence and verbal and written communication skills for effective interaction with patients and customers, practitioners, and ancillary staff.
- Ability to maintain attention to detail and accuracy in a fast-paced environment involving medication dispensing and payment transactions.
- Ability to multitask and reprioritize while maintaining accuracy and service standards.
- Ability to lift, carry, and maneuver medication delivery equipment and pharmaceutical inventories; grasp instruments and use finger dexterity.
- Ability to stand and walk for extended periods.
- Visual acuity and manual dexterity to operate a personal computer, accurately enter data, and navigate computer screens.
- Must successfully pass a drug screen in accordance with Rhode Island State Law.
Nice To Haves
- Completion of one to two years of college is preferred.
Responsibilities
- Follow the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
- Provide friendly, helpful, customer-oriented service to patients and customers, practitioners, and support personnel.
- Respond to questions about medication and pharmaceutical supply costs and availability, communicate wait times and drug availability issues, and explain the refill authorization process for expired prescription orders.
- Protect patient and customer confidentiality while collecting information needed to fill prescriptions.
- Enter patient and customer data into pharmacy systems to support accurate service charges, insurance billing and payment, and co-pay processing.
- Collect and process payments for patient and customer transactions.
- Assist patients and customers in resolving identified problems and refer questions about medications and drug interactions to the pharmacist on duty.
- Determine patient needs and facilitate referral to case management when appropriate.
- Promote available pharmacy services, including delivery of prescriptions or medical equipment to discharged patients’ bedsides.
- Rotate among applicable work assignments and shifts as business needs dictate and demonstrated competencies allow.
- Manage assigned pharmacy areas, including inventory, medication purchasing, compounding and repackaging, dispensing, and sales.
- Prepare, formulate, and package medications and pharmaceutical supplies, including hazardous and controlled substances, under the immediate supervision of a pharmacist.
- Coordinate quality assurance activities for assigned pharmacy areas.
- Keep medication supply areas orderly, segregate chemotherapy agents appropriately, and ensure medications are stored under proper light, temperature, and sanitation conditions.
- Participate in quality assessment and improvement activities and medication safety initiatives.
- Use the approved process to report actual, prevented, and near-miss medication errors.
- Demonstrate professionalism toward oneself and others.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
