Pharmacy Technician Specialist - Retail
About The Position
The Pharmacy Technician Specialist reports to the Manager, Retail Pharmacy Services and works under the supervision of a Pharmacist and the direction of the Pharmacy Technician Group Leader. The specialist rotates among applicable work assignments and shifts based on business needs and demonstrated competency. The role performs advanced technical functions in preparing, formulating, and packaging medications and pharmaceutical supplies, and assists the Group Leader in coordinating activities within the pharmacy’s scope of services. The position involves professional interactions with patients and customers, practitioners, and support personnel to gather information needed to process prescriptions and payments. It also uses multiple pharmacy system applications to access, enter, and retrieve information. The specialist is responsible for assigned pharmacy areas, including inventory management, medication purchasing, compounding and repackaging, dispensing, and sales. Medication preparation may involve hazardous substances and controlled substances and is performed under the immediate supervision of a pharmacist. The role supports quality assurance, medication safety, and appropriate medication storage and handling. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and its Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. The work is performed at Rhode Island Hospital in Providence. The stated schedule is Monday through Friday, 12:30 p.m. to 9:00 p.m. The role requires extended periods of standing and walking and the ability to lift, carry, and maneuver medication delivery equipment and pharmaceutical inventory. New hires must pass a drug screen in accordance with Rhode Island law.
Requirements
- High school diploma or equivalent.
- Current unrestricted Rhode Island Pharmacy Technician licensure.
- Current National Pharmacy Technician Certification (CPhT), or at least one year of licensed pharmacy technician work experience; in the latter case, sit for the CPhT exam within six months of hire and obtain and maintain certification within 12 months of hire.
- Solid computer skills, including Microsoft Office Suite, email, and calendar applications; comfort using internet and multiple pharmacy system applications.
- Strong customer service presence and verbal and written communication skills for interacting effectively with patients and customers, practitioners, and ancillary staff.
- Ability to maintain attention to detail and accuracy in a fast-paced environment involving medication dispensing and payment transactions.
- Ability to multitask and reprioritize while maintaining accuracy and service standards.
- Physical ability to lift, carry, and maneuver medication delivery equipment and pharmaceutical inventory, and to grasp instruments and use finger dexterity.
- Ability to stand and walk for extended periods.
- Visual acuity and manual dexterity to operate a personal computer, enter data accurately, and navigate computer screens.
- Successful completion of a pre-employment drug screen in accordance with Rhode Island law.
Nice To Haves
- Completion of one to two years of college is preferred.
Responsibilities
- Follow the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
- Provide friendly, helpful, customer-oriented service to patients and customers, practitioners, and support personnel.
- Respond to questions about the cost and availability of medications and pharmaceutical supplies; communicate wait times, drug availability issues, and refill authorization processes for expired prescriptions.
- Protect patient and customer confidentiality while collecting personal and insurance information needed to fill prescriptions.
- Enter patient and customer data into pharmacy systems to support accurate charges, insurance billing and payment, and copay processing.
- Collect and process payments and help patients and customers resolve identified problems.
- Refer questions about medications and drug interactions to the pharmacist on duty.
- Determine patient needs and facilitate referral to case management when appropriate.
- Promote and facilitate pharmacy services, including prescription and medical equipment delivery to discharged patients’ bedsides.
- Rotate among applicable assignments and shifts according to business needs and demonstrated competency.
- Manage assigned pharmacy areas, including inventory, medication purchasing, compounding and repackaging, dispensing, and sales.
- Prepare, formulate, and package medications and pharmaceutical supplies, including hazardous and controlled substances, under a pharmacist’s immediate supervision.
- Coordinate quality assurance activities for assigned pharmacy areas.
- Maintain orderly medication supply areas, properly segregate chemotherapy agents, and store medications under appropriate light, temperature, and sanitation conditions.
- Participate in quality assessment and improvement activities and medication safety initiatives.
- Use the approved process to report actual, prevented, and near-miss medication errors.
- Demonstrate professionalism toward self and others and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
