Pharmacy Technician Specialist

Agnesian Healthcare•Fond du Lac, WI

17h•Onsite

About The Position

Under the direct supervision of a pharmacist and in accordance with standard procedures, the Pharmacy Technician Specialist leads workflows and drives process improvements within a specialized operational area at a single ministry. At least 80% of the work time is dedicated to this specialized function, which may involve technology and automation, controlled substance management, transitions of care, or purchasing. The position performs advanced pharmacy technician duties requiring specialized knowledge and skills beyond those expected in standard technician roles. The role performs daily services in its assigned specialty, resolves issues, maintains accurate and timely records, supports and trains team members, and collaborates with department leadership and regional pharmacy teams. It also helps implement operational improvements, monitors performance and quality, and supports safe, effective, and efficient patient care. The position works 40 scheduled hours per week on a variable shift and is based at the Fond du Lac Regional Clinic Main in Wisconsin.

Requirements

High school diploma/GED or education equivalency for licensing.
Three years of experience as a pharmacy technician.
For Wisconsin work location: Certified Pharmacy Technician (CPhT) through PTCB or Certified Pharmacy Technician (ExCPT/CPhT) through NHA, and Wisconsin registered pharmacy technician status or completion of the Wisconsin registration application process at time of hire.
For Illinois work location: Certified Pharmacy Technician (CPhT) through PTCB or Certified Pharmacy Technician (ExCPT/CPhT) through NHA, and Illinois registered pharmacy technician status or completion of the Illinois registration application process at time of hire.
For Missouri work location: Certified Pharmacy Technician (CPhT) through PTCB or Certified Pharmacy Technician (ExCPT/CPhT) through NHA, and Missouri pharmacy technician status or completion of the Missouri registration application and fingerprint process at time of hire.
For Oklahoma work location: Certified Pharmacy Technician (CPhT) through PTCB or Certified Pharmacy Technician (ExCPT/CPhT) through NHA, and Oklahoma pharmacy technician certification through the Oklahoma State Board of Pharmacy.
Frequent keyboard use and data entry.
Ability to perform the stated physical activities and meet the listed physical requirements.

Responsibilities

Perform daily services and functions of the specialized role within the assigned ministry.
Resolve issues in the specialized area and ensure complex problems are escalated and closed as needed.
Ensure documents and records are accurate and completed in a timely manner.
Serve as a resource for other ministry team members in the specialized area.
Comply with legal, regulatory, and accreditation standards.
Collaborate with department leadership to adopt best practices and coach team members when practice standards are not upheld.
Conduct reviews and audits of the specialized area.
Report and monitor KPIs to support optimal performance.
Identify quality-improvement opportunities to promote safe, effective, and efficient services and patient care.
Provide input to and lead implementation of operational changes and advancements in accordance with system standardization.
Participate in ministry work teams, committees, and councils.
Collaborate with department leaders to develop and coordinate team-member education, training, orientation, and competency.
Train other team members in the specialized area.
Serve as the ministry liaison to regional pharmacy teams in the specialty area.
Collaborate with leadership to communicate changes in the specialty area.
Provide excellent customer service to patients, staff, and ancillary departments while maintaining confidentiality in accordance with HIPAA.
Work in a constant state of alertness and in a safe manner.
Perform other duties as assigned.