Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Spartanburg, SC

2d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Under a pharmacist’s direct supervision and in accordance with applicable laws and company policies, they support the practice of pharmacy and perform other Pharmacy Department duties. The position uses pharmacy systems to obtain patient and drug information and process prescriptions, and helps deliver a distinctive customer experience. Walgreens offers an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience intended to build foundational and advanced pharmacy skills and prepare apprentices for PTCB certification. Employees earn and maintain certification through the designated training program and/or state-required certification or registration; PTCB certification is otherwise required as a condition of promotion to senior technician. The role also involves customer service, prescription processing, cash register transactions, inventory support, clerical tasks, and assistance with clinical services and relationships with local healthcare providers. The position requires the ability and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information, process prescriptions, and enter information accurately.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash-register operations.
Greet and assist customers and patients, resolve customer issues, answer questions, and provide a positive customer experience.
Model and share customer service best practices, including proactive assistance, identifying customer needs, and helping customers until satisfied.
Develop strong relationships with valuable customers.
Follow the Walgreen Co. Pharmacy Code of Conduct and applicable state, federal, and company policies.
Fill prescriptions by retrieving, counting, and pouring drugs; verify the medicine and check for possible interactions; and assist pharmacists with scheduling and workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform clerical duties as assigned by the Pharmacy Manager.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy, including current developments.