Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Cape Girardeau, MO

2d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The role assists pharmacists, under direct supervision and in accordance with state and federal regulations and company policies, with pharmacy operations and customer service. Walgreens provides an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy technician skills and prepare participants for PTCB certification. Employees earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician. The position uses pharmacy systems to obtain patient and drug information and process prescriptions, supports prescription fulfillment and inventory activities, and helps deliver clinical services as needed. The role also includes cashiering, clerical work, maintaining the pharmacy environment, and building relationships with customers and local healthcare providers. The actual compensation offered depends on factors including geography, skills, abilities, education, and experience. The role remains open until filled.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.
Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and provide a positive customer experience.
Model and share customer service best practices and develop relationships with valuable customers.
Enter patient and drug information accurately, retrieve, count, and pour medications, verify prescriptions, check for possible interactions, and assist with pharmacy workflow.
Immediately report prescription errors to the pharmacist on duty and follow pharmacy error and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for overages, shortages, order errors, or damaged prescription-drug goods.
As needed, assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing to healthcare groups and care facilities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration, and attend requested training and continuing education.