Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Towson, MD

2d•$18 - $25

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The role supports the pharmacist under direct supervision and helps carry out pharmacy and other Pharmacy Department duties in accordance with state and federal regulations and Company policies and procedures. The apprenticeship offers an earn-while-you-learn training program recognized by ASHP and the Department of Labor. Its courses, learning activities, resources, and on-the-job experiences provide foundational and advanced knowledge and skills to prepare participants for pharmacy technician certification. The program guides apprentices toward Pharmacy Technician Certification Board (PTCB) certification and supports maintaining the skills required in pharmacy care.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with regulations and Company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
Develop strong relationships with valuable customers.
Enter patient and drug information accurately, fill prescriptions, retrieve, count and pour medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow Company policies and procedures related to pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, collect and handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Help keep the Pharmacy Department supplied, clean, neat, and orderly.
Comply with Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.