Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Lindenhurst, IL

2d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Under a pharmacist’s direct supervision, the role supports pharmacy practice and other Pharmacy Department duties in accordance with state and federal regulations and Company policies. Employees use pharmacy systems to obtain patient and drug information and process prescriptions, and deliver a distinctive customer experience. Walgreens provides an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced skills and guide participants toward Pharmacy Technician Certification Board (PTCB) certification. The role requires earning and maintaining PTCB certification through the designated program and/or state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and Company policies; comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow Company policies and procedures for pharmacy errors and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription programs promptly and efficiently, and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community groups, including retirement and nursing homes.
Keep the Pharmacy Department stocked, clean, neat, and orderly, including its interior and exterior areas.
Follow Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance, and develop relationships with valuable customers.