Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Under the pharmacist’s direct supervision, they assist in pharmacy practice in accordance with state and federal regulations and company policies, use pharmacy systems to obtain patient and medication information and process prescriptions, and support other Pharmacy Department duties. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience intended to prepare participants for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. The role combines customer service, prescription-processing and pharmacy operations, inventory and clerical work, and ongoing training. Technicians are expected to deliver a distinctive customer experience, follow pharmacy procedures and the Pharmacy Code of Conduct, report prescription errors promptly, and maintain their pharmacy knowledge and required certification or registration. The position may also support clinical services and relationships with the local medical community.
Requirements
- Fluency in reading, writing and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision with pharmacy practice and other Pharmacy Department duties, following state and federal regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately and, if PTCB certified, assist with and coach pharmacy technicians and cashiers on pharmacy systems and registers.
- Greet and assist customers and patients, resolve questions and issues, follow customer-service best practices, and develop relationships with valuable customers.
- Perform assigned pharmacy duties, including retrieving, counting and pouring medications, verifying prescriptions, checking for possible interactions, and helping schedule and maintain workflow.
- Report prescription errors immediately to the pharmacist on duty and follow company error-handling and Quality Improvement Program procedures.
- Follow the Walgreen Co. policy regarding Good Faith Dispensing during applicable prescription-dispensing activities.
- Register sales on the assigned cash register and collect and handle cash; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, order errors or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical providers and healthcare organizations through provider outreach and detailing.
- Help keep the Pharmacy Department stocked, clean, neat and orderly.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
