Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Randallstown, MD

10d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience intended to prepare apprentices to become certified pharmacy technicians. The program supports candidates working toward Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports customer service, pharmacy operations, inventory management, and clinical services, and may coach pharmacy technicians and cashiers in pharmacy systems and register operations if PTCB certified.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions; provide Walgreens customer-service practices and build relationships with valuable customers.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies; comply with the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions; retrieve, count, and pour medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow company error and Quality Improvement Program policies.
Register sales on the assigned cash register and handle cash as required; assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other clerical duties as assigned.
Assist with pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing, including outreach to health groups and care facilities.
Maintain adequate pharmacy supplies and keep the department clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy register operations.