Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Kinston, NC

2d • $17 - $23 • Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-focused pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to build foundational and advanced skills and prepare participants to become Pharmacy Technician Certification Board (PTCB) certified technicians. The program also supports maintaining the skills required in pharmacy care and earning a nationally recognized, portable credential.

Under the pharmacist’s direct supervision, the technician assists with pharmacy practice and other Pharmacy Department duties in accordance with state and federal regulations and company policies. The position uses pharmacy systems to obtain patient and drug information and process prescriptions, and delivers a positive customer experience. Technicians earn and maintain PTCB certification through the designated training program and/or applicable state requirements; PTCB certification is otherwise a condition of promotion to senior technician.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills, including the ability to count, measure, and weigh medications accurately.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision in pharmacy practice and other Pharmacy Department duties, following state, federal, and company policies.
• Use pharmacy systems to obtain patient and drug information, enter and verify information, and process prescriptions.
• If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
• Greet customers and patients, offer help with products and services, resolve issues, answer questions, and build relationships with valuable customers.
• Model customer-service best practices, including courtesy, proactive assistance, identifying needs, and serving customers until satisfied.
• Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Perform assigned duties, including retrieving, counting, and pouring medications, verifying medicines, checking for possible interactions, and assisting with pharmacy workflow scheduling.
• Immediately report prescription errors to the pharmacist on duty and follow company error-handling and Quality Improvement Program procedures.
• Register sales on the assigned cash register, collect and handle cash, and assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection practices and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
• May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
• Help keep the Pharmacy Department supplied, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training requested by the manager, acquire continuing-education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed