Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Anna, IL

14d • $17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program provides foundational and advanced knowledge, skills, learning activities, resources, and on-the-job experience to prepare participants to become certified pharmacy technicians and work toward Pharmacy Technician Certification Board (PTCB) certification.

Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists in the practice of pharmacy and performs other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations and inventory management, and delivers a distinctive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers.

The technician earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration. Otherwise, PTCB certification is required as a condition of promotion to senior technician. The role also includes attending requested training and maintaining relevant knowledge and continuing education.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy, following state, federal, and company requirements.
• Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs; verify the medication and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register sales on the assigned cash register and collect and handle cash as required.
• Assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; address shipment overages, shortages, order errors, or damaged prescription drugs through the appropriate claims process.
• Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
• Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training requested by the manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
• Greet and assist customers and patients, resolve issues, and answer questions to support a positive customer experience.
• Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
• Develop strong relationships with valuable customers.

Benefits

• Access to the Walgreens Pharmacy Technician Training Program, an “earn while you learn” program recognized by ASHP and the Department of Labor.
• The training program provides learning activities, resources, and on-the-job experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed