Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Lewes, DE

2d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The position is designed to provide an entry point into health care through an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The training provides foundational and advanced pharmacy knowledge, skills, and on-the-job experience to prepare participants for pharmacy technician certification and career advancement. Technicians interact directly with customers and patients, build patient relationships, and use pharmacy systems and technology to process prescriptions and support pharmacy operations. The role includes delivering a positive customer experience, processing prescriptions and patient information, supporting pharmacy workflow, handling sales and certain customer calls, and assisting with inventory, clerical, and maintenance activities. Technicians may also support pharmacists in clinical services and outreach to the local medical community. Employees earn and maintain PTCB certification through the designated training program and/or meet applicable state certification or registration requirements. The role requires a flexible schedule, including evenings and weekends. Compensation depends on factors such as geography, skills, education, and experience; the position remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in operating pharmacy cash registers.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
Model and share customer service best practices and develop strong relationships with valuable customers.
Comply with the Walgreen Co. Pharmacy Code of Conduct and company policies, including Good Faith Dispensing requirements.
Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring drugs, verify the medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company procedures for errors and the Quality Improvement Program.
Register related sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection practices and file claims for shipment overages, shortages, errors, or damaged prescription goods.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens health care clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical professionals and conducting outreach to health groups, retirement homes, nursing homes, and other forums.
Help maintain the Pharmacy Department by ensuring adequate supplies and keeping the area clean, neat, and orderly.
Maintain respectful relationships with coworkers and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in health care and pharmacy, including current developments.