Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Jamestown, NY

2d•$18 - $24•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers foundational and advanced instruction, learning activities, resources, and on-the-job experience to help prepare participants to become Pharmacy Technician Certification Board (PTCB) certified and maintain the skills needed in pharmacy care. Walgreens will train applicants who are new to pharmacy work as well as experienced pharmacy technicians. Under a pharmacist’s direct supervision, the technician assists in the practice of pharmacy and performs Pharmacy Department duties in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports customer service, pharmacy operations, inventory, clinical services, and professional development. PTCB-certified technicians may also coach pharmacy technicians on pharmacy systems and cashiers on pharmacy registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and in other Pharmacy Department duties, complying with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Deliver a distinctive customer experience by greeting and assisting customers and patients, resolving issues, answering questions, and developing relationships with valuable customers.
Model customer-service best practices and share them with team members.
Enter patient and drug information, fill prescriptions by retrieving, counting and pouring medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, handle cash as required, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking and storing pharmaceutical shipments; identify and file claims for overages, shortages, order errors, and damaged prescription-drug goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Keep the Pharmacy Department supplied, clean, neat, and orderly, and assist with interior and exterior maintenance.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.