Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy environment, interacting with customers and building patient relationships. The role assists the pharmacist, under direct supervision and in accordance with state and federal regulations and company policies, with pharmacy practice and other Pharmacy Department duties. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, intended to build foundational and advanced knowledge, skills, and on-the-job experience toward Pharmacy Technician Certification Board (PTCB) certification. Technicians are expected to earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements. The position also delivers customer service, supports pharmacy operations, and participates in ongoing training and professional learning.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; PTCB certification is required for promotion to senior technician if not otherwise earned.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in pharmacy practice and other Pharmacy Department duties, following state, federal, and company requirements.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count and pour medications, verify medicines, and check for possible interactions.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy register operations.
- Engage customers and patients, greet them, offer help with products and services, resolve issues, answer questions, and develop relationships with valuable customers.
- Model customer-service best practices, including courtesy, proactive assistance, identifying needs, and serving customers until satisfied.
- Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy; report prescription errors immediately and comply with pharmacy error and Quality Improvement Program procedures.
- Assist with scheduling and maintaining pharmacy workflow.
- Register related sales on an assigned cash register and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Assist pharmacy leadership in maintaining relationships with local healthcare providers and conducting provider outreach to medical and community organizations.
- Help maintain a clean, orderly, and adequately stocked Pharmacy Department.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
