Pharmacy Technician - Medication History Specialist

Mass General Brigham•Newton, MA

7d•$23 - $28•Onsite

About The Position

Under the direction of a staff pharmacist and/or pharmacy leadership team, the Certified Pharmacy Technician II supports safe, timely pharmacy services by performing technical and operational duties in accordance with established policies and applicable state and federal regulations. The role includes preparing, packaging, labeling, and distributing medications and supplies; delivering medications and supplies to patient care areas; and maintaining medication integrity through proper storage, rotation, and inventory control. The technician uses pharmacy information systems and departmental tools to document work, support workflow tracking and reporting, and may be scheduled in central pharmacy or specialized pharmacy areas according to operational needs. The position also involves organizing inventory, auditing medication storage areas, conducting safety and quality checks, escalating discrepancies, and handling controlled substances in accordance with policy. The technician may assist with onboarding and technical training and participate in departmental projects and quality and safety initiatives. The role may virtually support medication-history services for patients across Mass General Brigham institutions. Patient care is not required. The position is onsite at Newton-Wellesley Hospital, with 40 scheduled weekly hours on the evening shift.

Requirements

High school diploma or equivalent.
Board Certified Pharmacy Technician credential from a nationally approved technician certification board (PTCB CPhT or NHA ExCPT).
Massachusetts Pharmacy Technician license/registration.
New Hampshire Pharmacy Technician registration, or ability to obtain it within six months of hire.
ASHP Medication History Certificate, or ability to complete it within six months of hire.
One to two years of pharmacy technician experience.
Understand HIPAA privacy rules and use discretion when handling patient-related information.
Ability to read, interpret, and follow verbal and written instructions related to assigned responsibilities.
Ability to adhere to safety requirements for handling non-hazardous and hazardous medications in accordance with organizational policies and regulatory requirements.
Proficient in math calculations associated with assigned responsibilities.
Ability to work collaboratively in a team environment.
Ability to distinguish routine functions from those requiring a pharmacist's professional judgment.
Ability to sustain attention and care on routine, repetitive tasks.
Knowledge and ability to handle controlled substances in accordance with state regulations.
Ability to multitask, prioritize tasks under time constraints, and organize and maintain efficient work areas.
Command of area-specific technology, including robotics, automation, software, equipment, and information systems.
Knowledge of aseptic technique and proper cleanroom practices for roles performing sterile compounding, if applicable.

Responsibilities

Prepare, fill, label, repackage, and distribute medications and supplies accurately for pharmacist verification.
Manage medication inventory, storage areas, automated dispensing cabinets, returns, recalls, expired products, and investigational drugs.
Handle controlled substances and sterile compounded preparations in compliance with applicable laws, USP standards, study protocols, and organizational policies.
Operate pharmacy robotics, automation, software, equipment, and information systems to support safe and efficient pharmacy services.
Maintain cleanroom standards through proper garbing, aseptic practices, cleaning, environmental monitoring, documentation, and competency testing, if applicable.
Communicate professionally with patients, caregivers, pharmacists, and clinical staff to gather information, triage inquiries, and coordinate medication needs.
Support pharmacy operations by training junior staff, preparing reports, completing audits, assisting with workflow and inventory control, and performing assigned duties.
Deliver medications and supplies to patient care areas.
Document work and support workflow tracking and reporting using pharmacy information systems and departmental tools.
Conduct safety and quality checks, escalate discrepancies, and maintain medication integrity through proper storage, rotation, and inventory control.
Participate in departmental projects and quality and safety initiatives as assigned.