Pharmacy Technician - Medication History Specialist

AdventHealth•Charlotte, NC

About The Position

The Pharmacy Technician - Medication History Specialist maintains proficiency in all Tech IV functions and provides coverage in core and advanced pharmacy practice areas as needed to address staffing shortages, support program performance, and achieve strategic goals across pharmacy-serviced patient care areas. The role performs expert-level pharmacy technician duties and serves as the subject matter expert in a designated specialty area—in this position, medication history—resolving complex issues and supporting process integrity, accuracy, safety, and quality. The Medication History Specialist completes accurate medication histories in alignment with best practices to support pharmacist-led medication reconciliation. The specialist triages medication-history workload across multiple campuses or units and trains staff in standardized history-collection practices and tools. The role also coordinates specialty-program continuity and standardization, monitors performance, communicates operational needs, and acts as a liaison among technician teams, clinical teams, and pharmacy leadership. Responsibilities include managing daily specialty operations and projects; developing workflows, protocols, and training materials; ensuring adherence to regulatory standards and institutional policies; participating in audits, documentation, and continuous quality improvement; monitoring system performance and using data to identify trends; and collaborating with pharmacy leadership, clinical teams, IT, compliance, and other departments. The specialist supports onboarding and competency validation, delivers training, contributes to cross-campus and enterprise initiatives, and advances pharmacy technician practice through specialized expertise and professional development. Other duties may be assigned.

Requirements

High school graduate or equivalent.
At least 3 years of contemporary hospital pharmacy experience, including noted experience in the targeted specialty pharmacy practice.
Registered Pharmacy Technician (RPhT) certification.
NHA Certified Pharmacy Technician (CPhT) or PTCB Certified Pharmacy Technician (CPhT) certification.
Strong verbal and written communication, organizational, problem-solving, and customer service skills.
Flexibility and willingness to adapt to changes.
Ability to interact constructively with supervisors, peers, and external customers.
Ability to follow direction from formal management personnel and work well under the direct supervision of a pharmacist.
Ability to identify, follow up on, and resolve discrepancies.
Ability to identify, resolve, and mitigate pharmacy operational or program issues within the scope of the specialty.
Ability to keep accurate and complete records.
Knowledge of medical terminology.
Proficiency in hospital computer system technology and automation.
Initiative to keep abreast of and communicate developments in pharmacy services.
Basic project management skills.
Ability to read, write, and speak conversational English.
Basic computer skills and knowledge of Microsoft Office.

Nice To Haves

Associate's degree.
Technical or vocational school education.
Completion of a pharmacy technician training program.
Ability to teach pharmacy technician students, if applicable.

Responsibilities

Maintain proficiency in all Tech IV functions and provide coverage in core or advanced pharmacy practice areas as needed.
Complete accurate medication histories in alignment with best practices to support pharmacist-led medication reconciliation.
Triage medication-history workload across multiple campuses or units.
Train staff in standardized medication-history collection practices and tools.
Resolve complex issues and provide technical support within the designated specialty area.
Develop and enforce protocols and workflows that ensure accuracy, safety, and quality.
Coordinate continuity and standardization of the specialty program and monitor performance across teams, shifts, and practice areas.
Act as a specialty liaison among technician teams, clinical teams, and pharmacy leadership; communicate operational needs and escalate issues.
Manage daily specialty operations and lead projects, including developing and refining workflows, protocols, and training materials.
Ensure adherence to regulatory standards, institutional policies, and best practices.
Participate in audits, documentation, and continuous quality improvement.
Monitor specialty-area system performance and integrity to detect and mitigate service failures affecting medication safety.
Collaborate with pharmacy leadership, clinical teams, IT, compliance, and other departments on cross-functional initiatives.
Use data and reporting tools to monitor performance, identify trends, and support decision-making.
Develop and deliver training, assist with competency or performance assessments, and support onboarding and competency validation.
Design or support enterprise projects, system upgrades, service expansion, cross-campus initiatives, and standardization.
Represent pharmacy in committees, shared governance, and enterprise initiatives; participate in research or innovation efforts.
Other duties as assigned.