Pharmacy Technician Lead

Walgreens•Baltimore, MD

11d

About The Position

In accordance with state and federal regulations and under a pharmacist’s direct supervision, the Pharmacy Technician Lead assists with pharmacy practice and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB- or ExCPT-certified, the technician also assists with and coaches pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The position models and delivers a distinctive customer experience and may open or close the store when store management is absent, including completing required system start-ups and cash handling and preparing the sales floor and stockroom for the business day. It is also responsible for opening the store’s back door for deliveries and completing specified cash and product transactions. The role supports customers, patients, pharmacy operations, inventory management, prescription processing, workflow, and clinical services. It follows applicable laws, company policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program. The technician reports to pharmacy and store leadership as assigned, completes special assignments, and maintains required certification, training, and pharmacy knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB or ExCPT certification through the designated program and/or state-required certification or registration; certification is required as a condition of promotion to senior technician if not otherwise earned.
Comply with applicable state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB or ExCPT certification is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
Develop relationships with valuable customers and help customers locate over-the-counter products when possible.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors while following company error-reporting and quality-improvement policies.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Hold store keys and open or close the store when required in the absence of management; complete required system start-ups and cash-handling tasks, prepare the floor and stockroom for the business day, and open the back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops, and change requests; register sales and handle cash as required.
Maintain accurate inventory counts and on-hand quantities, complete resets and revisions, and perform basic department pricing and daily price changes with appropriate signage and compliance-related pricing tasks.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed or requested.
Maintain clean, neat, orderly store and Pharmacy Department conditions; ensure pharmacy supplies are adequate and request repairs when appropriate.
Report disciplinary issues and customer complaints to management.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for warehouse overages, shortages, order errors, or damaged prescription drugs.
May assist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leadership in maintaining relationships with local medical providers and community groups through provider outreach and other growth activities.
Complete special assignments and other tasks assigned by the Pharmacy Manager, Staff Pharmacist, or Store Manager.
Earn and maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration; otherwise, earn certification as a condition of promotion to senior technician.
Attend requested training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.