Pharmacy Lead Technician

CVS Health•Walls, MS

1d•$18 - $27•Onsite

About The Position

The Pharmacy Lead Technician supports pharmacy operations and helps the pharmacy team deliver operational and service excellence. As an individual contributor and participant-leader, the Lead Technician serves as a role model, mentor, and guide while supporting the Pharmacy Manager and Pharmacists. The role helps ensure prescriptions are filled promptly, safely, and accurately, and that patients receive caring service. It champions consistent use of standard operating procedures, best practices, and effective communication, while contributing to a safe and inclusive team culture. The position involves coaching and supporting team members across pharmacy workstations, assisting with day-to-day activities and delegated administrative tasks, and overseeing or completing inventory activities as permitted by law. The Lead Technician may deliver additional patient health services, including immunizations, point-of-care testing, and offsite clinics, when permitted by law and supported by required training and certification. Where permissible, the role may support vaccine preparation and administration after meeting applicable licensure and training requirements. The role requires flexibility to meet scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed. The Lead Technician must comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, privacy, and security.

Requirements

At least 1 year of experience as a Pharmacy Technician.
Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state pharmacy rules do not establish a minimum age, be at least 18 years old, as allowed by state employment laws.
If state pharmacy rules do not establish a minimum education requirement, have a high school diploma or equivalent as defined by the state, or be actively enrolled in high school or a high school equivalency program.
Ability to work 30 hours or more per week.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer service; ability to understand patient reactions and respond appropriately.
Verbal and written communication skills, active listening, and ability to provide clear direction, coaching, and feedback.
Ability to use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Ability to recognize challenging patient or colleague interactions and select an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements and precise adjustments.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to communicate detailed spoken instructions accurately and receive detailed information orally.
Ability to lead by example, delegate, motivate, coach, solve problems, adapt, and take accountability.

Nice To Haves

National certification.
3–5 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience in an Inventory Specialist role.
Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists and the pharmacy team in managing and improving patient health.
Follow and coach the team on pharmacy workflow and procedures across production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Create positive patient experiences through empathetic service at pick-up, drive-thru, and over the phone; promote immunizations and other services; and solve or escalate patient problems.
Assist the Pharmacist-on-duty with day-to-day activities and delegated administrative work, potentially including pharmacy scheduling, reviewing the Digital Workstation Assignment Board, communications, and reporting.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members, share best practices, and provide performance feedback to the Pharmacy Manager as needed.
Oversee or complete inventory activities as permitted by law and directed by pharmacy leadership, including medication deliveries, annual physical inventories, cycle counts, returns-to-stock, and waiting-bin inventories; back up and coach the Inventory Specialist where applicable.
Seek opportunities to develop leadership competencies and clinical and technical knowledge, and remain receptive to feedback.
Use judgment to escalate issues and direct colleagues to appropriate support channels.
Remain flexible for scheduling and business needs and voluntarily travel to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and company policies and procedures, including those concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinics, when allowed by law and supported by required training and certification.
Where permissible, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate pharmacy team members about immunizer certification and the benefits of delivering immunizations.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, report adverse reaction events as required, and review, collect, track, and document applicable patient information.
Lead by example, set a positive tone, delegate tasks, empower team members, and foster collaboration.
Motivate and encourage team members to follow standards and achieve high performance; coach, reinforce, and provide feedback.
Apply problem-solving skills, adapt to changing circumstances, take ownership, and perform additional tasks as directed by a supervisor or manager.