Pharmacy Technician Lead

Walgreens•Monroe, NJ

12d•$17 - $23

About The Position

The Pharmacy Technician Lead assists the pharmacist, under direct supervision and in accordance with state and federal regulations and Company policies, with pharmacy practice and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB or ExCPT certified, the lead assists with and coaches pharmacy technicians in pharmacy-system operations and cashiers in use of pharmacy cash registers. The position models and delivers a distinctive customer experience, supports pharmacy workflow and inventory management, and may help coordinate clinical services. In the absence of store management, the role may open and close the store, complete required start-up and cash-handling procedures, prepare the floor and stockroom for the business day, and open the back door for deliveries. The role also handles returns, voids, refunds, cash drops, and register change requests. The technician lead maintains required certification or registration, completes assigned training and continuing education, and complies with company policies, pharmacy procedures, and the Walgreen Co. Pharmacy Code of Conduct.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB or ExCPT certification.

Responsibilities

Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to enter patient and drug information, process prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
If PTCB or ExCPT certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
Model customer-service practices, assist customers and patients, resolve issues, answer questions, and develop relationships with valuable customers.
Open and close the store in the absence of management as needed, including required system start-ups, cash handling, store readiness, and opening the back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops, and register change requests.
Hold store keys as needed to open and close the store without management.
Maintain accurate inventory counts and on-hand quantities; complete resets and revisions.
Perform department pricing and daily price changes, maintain signage, and complete related regulatory pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
Help maintain a clean, neat, orderly store and Pharmacy Department; request repairs when appropriate and keep the Pharmacy Department stocked with supplies.
Report disciplinary issues and customer complaints to management.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-handling and Quality Improvement Program procedures.
Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx-drug overages, shortages, order errors, and damaged goods.
Maintain knowledge of company asset-protection techniques.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and healthcare organizations through detailing and outreach.
Maintain respectful coworker relationships and comply with company policies and procedures.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB or ExCPT certification through the designated training program and/or required state certification or registration; otherwise, earn certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.