Pharmacy Technician Lead

Walgreens•Baltimore, MD

13d•$18 - $25

About The Position

Under direct pharmacist supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician Lead assists with pharmacy practice, prescription processing, and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB or ExCPT certified, the technician also assists with coaching pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The position delivers customer service, supports pharmacy and store operations, and may open or close the store in the absence of store management. This includes handling required systems start-ups and cash procedures, preparing the floor and stockroom for the business day, and opening the back door for deliveries. The technician supports inventory, pricing, bookkeeping, maintenance, workflow, clinical services, and relationships with local healthcare providers as assigned. The technician must earn and maintain PTCB or ExCPT certification through the designated training program and/or meet state certification or registration requirements. The role also requires training, continuing education, and maintaining current healthcare and pharmacy knowledge.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB or ExCPT certification.

Responsibilities

Engage customers and patients, offer help with products and services, resolve issues, and support a positive customer experience.
Model customer-service best practices and develop relationships with valuable customers.
Assist the pharmacist in pharmacy practice in accordance with state, federal, and company requirements, and comply with the Pharmacy Code of Conduct.
Hold store keys and open or close the store without management when necessary, including completing start-up, cash-handling, and readiness procedures and opening the back door for deliveries.
Maintain accurate inventory counts and on-hand quantities, complete resets and revisions, and assist with ordering, unpacking, checking, and storing pharmaceutical shipments.
Perform department pricing tasks and daily price changes, maintain accurate signage, and complete applicable regulatory pricing tasks within required timeframes.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments.
Help maintain clean, neat, and orderly store and Pharmacy Department conditions; request repairs when needed and ensure the department has adequate supplies.
Report disciplinary issues and customer complaints to management.
Use pharmacy systems to enter patient and drug information accurately, retrieve and count medications, fill prescriptions, verify medicines, check for possible interactions, and support pharmacist scheduling and workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, assist customers in locating over-the-counter products, and complete returns, order voids, refunds, cash drops, and change requests as applicable.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Apply asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leaders in maintaining relationships with local medical professionals and conducting outreach to healthcare groups and care facilities.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB or ExCPT certification through the designated training program and/or state requirements; otherwise, earn certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.