Pharmacy Technician IV - Infusion Coordinators

University of Arkansas System • Little Rock, AR

1d

About The Position

Under the direct supervision of the Department Business Administrator, the Pharmacy Technician (Patient Assistance Coordinator) coordinates pharmacy financial assistance programs, with a primary focus on infusion drug assistance. Programs include infusion drug assistance, free-drug Patient Assistance Programs (PAPs), the Medication Assistance Program (MAP), and the Arkansas Kidney Disease Commission (AKDC). The role helps patients obtain the lowest possible out-of-pocket costs by researching patient data, working with outpatient clinic staff, connecting patients with appropriate assistance, helping with applications, processing prescriptions, coordinating with billing, and following up with patients.

The Pharmacy Technician works with pharmacy leadership to maintain and improve program workflows and support program expansion. The position may also perform Pharmacy Technician I/II/III/IV duties, including assisting pharmacists with daily operations, patient outreach, medication delivery, and other aspects of patient care. The employee prioritizes work according to immediate needs and changing workloads, contributes to accurate and efficient team operations, and completes additional tasks or projects that support departmental goals.

Requirements

• High school diploma or GED plus four years of relevant pharmacy technician work experience, such as retail or hospital experience, or an undergraduate degree plus relevant pharmacy technician experience.
• Arkansas Pharmacy Technician License.
• National Technician Certification (PTCB).
• Computer skills, including Microsoft Office and EMR experience.

Nice To Haves

• B.S. or higher degree; business or accounting coursework preferred.
• ASHP/ACPE-accredited technician training.
• Previous experience with 340B.
• Strong math skills and excellent communication and organizational skills.

Responsibilities

• Coordinate pharmacy financial assistance programs, especially infusion drug assistance, PAPs, MAP, and AKDC.
• Provide copay assistance and free-drug support to infusion patients and assist with other pharmacy copay assistance efforts.
• Monitor EPIC work queues to identify patients who need assistance.
• Collaborate with staff to expand assistance efforts and organize workflows.
• Work with manufacturer patient assistance programs and use the required platforms to apply for assistance.
• Develop and maintain reporting metrics to track copay assistance productivity.
• Assist with adjudicating medication fills and refills.
• Work with clinic staff and billing to obtain prior authorizations and explanations of benefits as needed; troubleshoot and communicate with billing.
• Research patient data and previous fills, and conduct scheduled follow-ups to ensure assistance remains active and timely.
• Communicate professionally and efficiently with patients and department staff; answer and receive phone calls and direct callers as needed.
• Maintain appropriate electronic and/or paper records and paperwork.
• Apply knowledge of 340B requirements, guidelines, and processes; monitor MAP policies and staff work for adherence to 340B requirements.
• Monitor and submit monthly AKDC claims in a timely manner.
• Assist SPS and Retail patient assistance coordinators as needed when workload permits.
• Assist pharmacists with patient outreach and answer phones regularly.
• Deliver medications to employees and patients accurately and promptly.
• Promote a safe working environment, keep dispensing work surfaces clean, and document cleaning activities on appropriate logs.
• Operate pharmacy equipment, including the CII safe, Parata Max, Rover, and printers; help maintain Parata Max inventory by restocking as needed.
• Assist with weekly and monthly duties such as cycle counts, returning drugs to stock, and expired-drug pulls.
• Promptly report equipment, facility, or drug-distribution deficiencies or problems to a supervisor or other appropriate person.
• Assist the shipping department when needed and perform other duties as assigned.
• Comply with departmental and institutional policies and procedures.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents for undergraduate education.
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED