Pharmacy Technician III - Patient Access - Biltmore Campus (Asheville)
About The Position
The Pharmacy Technician III works collaboratively as an active member of an interdisciplinary team to provide patient-centered care across the continuum, with the goals of an excellent patient experience, high-quality outcomes, and improved team productivity. The position focuses on Patient Access, with much of its work addressing patient needs over the phone. It is based onsite at MAHEC’s Community Pharmacy at Biltmore Campus in Asheville. Regular onsite attendance is an essential function; work-from-home opportunities may be available for qualified applicants. The technician manages pharmacy workflows and systems, including dispensing, pharmacy information systems, and inventory management; maintains medication storage and security; manages recalls and backorders; connects patients with medication assistance resources and manages pharmaceutical manufacturer patient-assistance applications; collaborates with the prior authorizations team; assists pharmacists and other clinicians with medication histories; performs medication refills using a standardized protocol; and supports pharmacy department learners. The role also requires effective communication, sound decision-making, healthcare knowledge, interpersonal skills, adherence to organizational values, and problem-solving ability. Typical business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., or adjusted to meet client or division needs, for 40 hours per week. Hours may need to be flexible for special assignments or evening activities requested by the team leader. Compensation is $24.90 per hour, with full benefits available. MAHEC is a qualifying employer for the Public Service Loan Forgiveness Program; employees who meet federal requirements may be eligible for forgiveness after 10 years of qualifying payments while working full-time at MAHEC. Employees and learners must receive the flu vaccine or have an approved exemption. MAHEC does not provide employment-based U.S. visa sponsorship.
Requirements
- Meet all minimum qualifications for Pharmacy Technician II.
- Have two years of pharmacy or clinical experience.
- Have an advanced skillset in either clinical care (such as refill protocol, medication access, or medication reconciliation) or retail operations (such as inventory management or workforce management).
- Have excellent Microsoft Office skills, including Word, Excel, PowerPoint, and database applications.
- Be able to lift and carry 25–35 pounds and push or pull 50–100 pounds.
- Maintain regular onsite attendance; be flexible to respond to special assignments or evening activities as requested by the team leader.
- Receive the flu vaccine or have an approved exemption.
- Provide valid, original I-9 documents on the first day of work.
Nice To Haves
- Graduation from a pharmacy technician training program.
- Spanish speaking skills.
Responsibilities
- Manage pharmacy workflows and systems, including dispensing, pharmacy information systems, and inventory management.
- Maintain medication storage and security systems.
- Manage medication recalls and backorders.
- Connect patients to medication assistance resources, including managing patient assistance program applications through pharmaceutical manufacturers.
- Collaborate with the prior authorizations team.
- Assist pharmacists and other clinicians with medication histories as requested.
- Perform medication refills using a standardized protocol.
- Support learners in the pharmacy department.
- Communicate clearly and respectfully with colleagues, patients, and patients’ family members.
- Prioritize work and make appropriate decisions to ensure timely completion of tasks.
- Maintain relevant knowledge, licensure, and training, and apply that knowledge in practice.
- Approach challenging situations with professionalism, empathy, responsibility, and dependability.
- Adhere to MAHEC’s organizational principles and values.
- Work autonomously and analytically to resolve problems and contribute to continuous improvement.
Benefits
- Full benefits are available.
- MAHEC is a qualifying employer for the Public Service Loan Forgiveness Program; eligible employees may qualify for remaining student loan balance forgiveness after 10 years of qualifying payments while working full-time at MAHEC.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
