Pharmacy Technician (Onsite Specialty Outreach)
About The Position
This onsite Licensed Pharmacy Technician II role is located at 1311 W. Sam Houston Pkwy N. Houston, TX 77043 and works a regular schedule of 9:30 AM to 6:00 PM CST. As part of a Specialty Pharmacy Outreach team, you will spend the majority of your day providing customer service support through outbound and inbound phone interactions, while accurately performing data entry and documentation. Responsibilities include contacting medical offices to obtain prescription clarifications, communicating with patients regarding prescription status updates, supporting pharmacist callback queues by assisting with refill and prescription requests, completing pre-QA and data entry activities, and responding to email escalations. Successful candidates will be comfortable managing a high volume of phone work, demonstrate strong attention to detail, maintain a positive and professional demeanor, stay current with required trainings, and possess solid computer skills, including the ability to type at least 40 words per minute. Previous experience in Specialty Pharmacy, particularly Infusion and/or Oncology, is highly preferred.
Requirements
- High school diploma or equivalent
- 2+ years of pharmacy technician or medical office (i.e. biller, coder, office assistance, or prior authorization/certification) experience
- Familiarity with drugs commonly used to treat chronic/debilitating illnesses
- State (Texas -TSBP) pharmacy technician license(s) relative to where the employee and assigned pharmacy are located
- Ability to type at least 40 words per minute
Nice To Haves
- Previous experience in Specialty Pharmacy, particularly Infusion and/or Oncology
Responsibilities
- Assist prescription orders in a timely manner
- Contact medical offices to obtain prescription clarifications
- Communicate with patients regarding prescription status updates
- Support pharmacist callback queues by assisting with refill and prescription requests
- Complete pre-QA and data entry activities
- Respond to email escalations
- Interact with various departments to provide accurately fill prescriptions on a timely basis
- Work under direct supervision of a pharmacist
- Maintain and update reports
- Comply with safety, quality assurance, accreditation, legal, state, and federal regulatory requirements
- Performs other duties as assigned
- Complies with all policies and standards
Benefits
- competitive pay
- health insurance
- 401K
- stock purchase plans
- tuition reimbursement
- paid time off
- holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
