Pharmacy Technician I - Retail

Trinity Health•Ann Arbor, MI

About The Position

The Pharmacy Technician I provides delegated pharmacy technical services to patients and other Health System departments. The role responds promptly and efficiently to routine and urgent requests, using a moderate degree of independent judgment, technical knowledge, and accuracy, and supports Retail Pharmacy Services under the direction of a pharmacist. The position is with the Towers Outpatient Pharmacy at Trinity Health Ann Arbor, which is open seven days a week and offers programs and services supporting patient discharge. The full-time schedule is Monday through Friday, 7:30 a.m. to 6 p.m.; Saturday, 8 a.m. to 4 p.m.; and Sunday, 9 a.m. to 3 p.m.

Requirements

High school diploma or equivalent.
At least one year of experience as a retail pharmacy technician.
Active Pharmacy Technician license through the State of Michigan.
Ability to perform basic mathematical calculations accurately, including calculations commonly used in retail pharmacy.
Ability to stand for four to eight hours per day or walk long distances without difficulty.
Basic typing and computer skills for order entry, report generation, data retrieval, and diagnosing minor printer problems.
Ability to operate basic office equipment, including a calculator, cash register, fax machine, and word processor.
Ability to concentrate and pay close attention to detail when processing medication orders, potentially for up to 100% of the time.
Ability to work independently, exercise good judgment, prioritize responsibilities, minimize patient wait times, and complete work accurately and promptly.
Interpersonal and communication skills for effective interactions with patients, physicians, nurses, Health System personnel, and pharmacy colleagues.
Analytical skills to determine when phone calls or emergency situations should be referred to a pharmacist.
Ability to type using all ten fingers and home keys, use common keyboard shortcuts, and work with Microsoft Word and Excel.
Ability to learn the retail pharmacy operating system in detail, including order entry, insurance billing, editing, and rejected-claim correction.
Ability to contribute effectively as a team member and accept and apply constructive criticism.

Nice To Haves

Pharmacy Technician certification.

Responsibilities

Greet customers and Health System personnel and collect patient and customer information needed to process prescriptions, including third-party coverage, medication history, and appropriate personal information.
Process and fill prescriptions and medication orders; generate medication labels, auxiliary labels, and related documents.
Select and repackage oral solids, liquids, and ointments in individual patient quantities and prepare required repackaging documentation.
Operate and maintain pharmacy software, automation, cash register, and associated pharmacy equipment.
Review and process computer data to complete billing procedures, including billing third-party insurance carriers and applicable groups, accounts, and physician offices within appropriate time frames.
Generate and review data for medication trending, discrepancies, reconciliations, and required reports.
Maintain accounts, records, and documents required by state and regulatory agencies and Pharmacy.
Communicate with customers, physicians, Health System personnel, third-party payers, insurers, and external vendors; answer phones and voice mail, respond to requests, or route them to appropriate personnel.
Resolve problems with orders in process and refer drug-information requests or special situations to a pharmacist as appropriate.
Order and stock medications, remove expired medications, process physician office orders, maintain required regulatory documentation, assist customers with over-the-counter items, and perform other assigned pharmacy tasks.
Interact with patients and staff on hospital units to support the discharge prescription program.
Follow established departmental compounding practices and procedures.
Maintain cleanliness of work areas, pharmacy stock storage, and other areas in accordance with departmental policies and procedures, and document as required.