Pharmacy Technician I - Retail

Trinity Health•Ann Arbor, MI

2d•Onsite

About The Position

The Pharmacy Technician I - Retail provides delegated pharmacy technical services to patients and other Health System departments. The role responds promptly and efficiently to routine and urgent requests, using a moderate amount of independent judgment, a moderate level of technical knowledge, and a high degree of accuracy. The technician supports Retail Pharmacy Services at the direction of the pharmacist. The Towers Outpatient Pharmacy at Trinity Health Ann Arbor is open seven days a week and offers programs and services to support patients and discharges. The listed hours are Monday through Friday, 7:30 a.m. to 6 p.m.; Saturday, 8 a.m. to 4 p.m.; and Sunday, 9 a.m. to 3 p.m. The position requires a high school diploma or equivalent, at least one year of retail pharmacy technician experience, and an active Pharmacy Technician license through the State of Michigan. Pharmacy Technician certification is preferred. The work requires accuracy with calculations and medication orders; computer, typing, and pharmacy-system skills; attention to detail; independent judgment and prioritization; and effective communication with patients, clinicians, and Health System personnel. The employee must be able to stand for extended periods or walk long distances.

Requirements

High school diploma or equivalent.
At least one year of experience as a retail pharmacy technician.
Active Pharmacy Technician license through the State of Michigan.
Ability to accurately perform basic mathematical calculations, including calculations commonly used in retail pharmacy.
Ability to stand for at least four and up to eight hours per day or walk long distances without difficulty.
Basic typing and computer skills for order entry, report generation, data retrieval, and diagnosing minor printer problems; ability to operate basic office equipment.
Ability to concentrate and pay close attention to detail for up to 100% of the time while processing medication orders.
Ability to work independently, exercise good judgment, and prioritize responsibilities effectively to minimize patient wait times.
Interpersonal and communication skills for working effectively with patients, physicians, nurses, Health System personnel, and pharmacy employees.
Analytical skills to determine when phone calls or emergency situations should be referred to a pharmacist.
Ability to type using ten fingers and home keys, use common keyboard shortcuts, and work with Microsoft Word and Excel.
Ability to learn and use the retail pharmacy operating system, including order input, insurance billing, editing, and rejected-claim correction.
Ability to complete work accurately and promptly, contribute effectively as a team member, and accept and apply constructive criticism.

Nice To Haves

Pharmacy Technician certification.

Responsibilities

Greet customers and Health System personnel and collect patient or customer information needed to process prescriptions, including third-party coverage, medication history, and personal information.
Process and fill prescriptions and medication orders, and generate medication labels, auxiliary labels, and related documents.
Select and repackage oral solids, liquids, and ointments in individual patient quantities and prepare required repackaging documentation.
Operate and maintain pharmacy software, automation, cash register, and associated pharmacy equipment.
Review and process computer data to complete billing procedures for third-party insurers, SJMH-related groups or accounts, physician offices, and other parties within appropriate time frames.
Generate and review data for medication trending, discrepancies, reconciliations, and other required reports.
Maintain accounts, records, and documents required by state and regulatory agencies and Pharmacy.
Communicate with customers, physicians, Health System personnel, third-party payers, insurers, and external vendors by answering phones and voicemail, responding to requests, or routing requests to appropriate personnel.
Resolve problems with orders in process and refer drug-information requests or special situational problems to a pharmacist.
Order and stock medications, remove expired medications, process physician office orders, maintain required regulatory documentation, assist customers with nonprescription and over-the-counter items, and perform other assigned pharmacy tasks.
Interact with patients and staff on hospital units to support the discharge prescription program.
Follow established departmental compounding practices and procedures.
Maintain cleanliness of pharmacy work areas, stock storage, and other areas in accordance with department policies and procedures, and complete required documentation.