Pharmacy Tech II Rx Solutions Center

CareSource • Dayton, OH

6d • $35,900 - $57,300

About The Position

The Pharmacy Technician II - Rx Solutions Center (RSC) handles member, pharmacy, and provider calls related to pharmacy clinical campaigns. The role collaborates across CareSource to deliver high-quality service to members. It performs technical and clerical duties that do not require a pharmacist’s professional clinical judgment, follows protocols to respond to calls and escalate issues when needed, and enters information accurately and promptly to support outcome measurement. The position is in a general office environment and may require sitting or standing for extended periods. The schedule is 9:00 a.m. to 5:30 p.m., with flexibility to work weekends and overtime as needed.

The position pays $35,900 to $57,300 per year, with compensation determined using factors such as education, training, experience, role scope, and other internal and external data. Employees may also qualify for a bonus tied to company and individual performance. CareSource offers a substantial total rewards package.

Requirements

• High school diploma or equivalent years of relevant work experience.
• At least one year of clinical call center experience.
• Ohio Technician Registration.
• Ability to acquire state registration in multiple states as required.
• Computer proficiency and basic knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Strong customer service orientation and knowledge of the healthcare field.
• Understanding of the pharmacist’s clinical role in member care.
• Familiarity with medical terminology and medication names.
• Organization, quick learning, proper grammar in print and email, excellent attendance and punctuality, and attention to detail.
• Ability to work independently and as part of a team.
• Critical listening and thinking, time management, and decision-making/problem-solving skills.
• Comfort working in a fast-paced environment.

Nice To Haves

• Three years of retail pharmacy or hospital pharmacy experience.
• Pharmacy Technician Certification (CPhT).

Responsibilities

• Perform technical and clerical duties that do not require a pharmacist’s professional clinical judgment, such as confirming member identity, updating demographic and provider information, and faxing providers.
• Receive and respond to incoming calls, take appropriate action based on protocols, and use critical thinking to escalate issues to appropriate parties when needed.
• Provide accurate information and a high level of customer service to ensure positive member experiences.
• Enter information accurately and promptly into appropriate systems to allow data collection and outcome measurement.
• Collaborate with other departments in the provision of member care.
• Meet or exceed productivity and performance expectations.
• Establish and maintain professional working relationships with stakeholders.
• Perform other job duties as requested.

Benefits

• Potential bonus tied to company and individual performance.
• Substantial and comprehensive total rewards package.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED