Pharmacy Tech II Rx Solutions Center
About The Position
The Pharmacy Technician II - Rx Solutions Center (RSC) handles member, pharmacy, and provider calls related to pharmacy clinical campaigns. The role collaborates across CareSource to provide high-quality service to members. It performs technical and clerical duties that do not require a pharmacist’s professional clinical judgment, such as confirming member identity, updating demographic and provider information, and faxing providers. The position requires working from 9:00 a.m. to 5:30 p.m., with flexibility to work weekends and overtime as needed. The role is in a general office environment and may require sitting or standing for extended periods. Compensation is hourly, with a stated range of $35,900 to $57,300. Employees may also qualify for a bonus tied to company and individual performance, and CareSource offers a comprehensive total rewards package.
Requirements
- High school diploma or equivalent relevant work experience.
- At least one year of clinical call center experience.
- Ohio Technician Registration.
- Ability to acquire state registration in multiple states as required.
- Computer proficiency and basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
- High customer-service orientation and knowledge of the healthcare field.
- Understanding of the pharmacist’s clinical role in member care.
- Familiarity with medical terminology and medication names.
- Organization, quick learning, attention to detail, and excellent attendance and punctuality.
- Proper grammar in print and email communications.
- Ability to work independently and as part of a team in a fast-paced environment.
- Critical listening and thinking, time management, and decision-making/problem-solving skills.
- Ability to work 9:00 a.m. to 5:30 p.m. and flexibility to work weekends and overtime as needed.
Nice To Haves
- Three years of retail pharmacy or hospital pharmacy experience.
- Pharmacy Technician Certification (CPhT).
Responsibilities
- Receive and respond to incoming calls from members, pharmacies, and providers regarding pharmacy clinical campaigns.
- Perform technical and clerical duties that do not require a pharmacist’s professional clinical judgment, including confirming member identity, updating demographic and provider information, and faxing providers.
- Take appropriate action based on protocols, use critical thinking, and escalate issues to appropriate parties when needed.
- Provide accurate information and high-quality customer service to support a positive member experience.
- Enter information accurately and promptly into appropriate systems to enable outcome measurement.
- Collaborate with other departments in the provision of member care.
- Meet or exceed productivity and performance expectations.
- Establish and maintain professional working relationships with stakeholders.
- Perform other job duties as requested.
Benefits
- Bonus opportunity tied to company and individual performance.
- Comprehensive total rewards package focused on employee well-being.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
