Pharmacy Support Specialist

AIS Healthcare•Dallas, TX

1d•Onsite

About The Position

This position provides general administrative support with a variety of clerical activities and related tasks. The Pharmacy Support Specialist is responsible for answering incoming phone calls, directing calls to the appropriate associate, handling the flow of correspondence, processing, maintaining, and storing patient health information as well as additional clerical duties. This position ensures the efficient day-to-day operations of the office.

Requirements

A high school diploma or general education degree (GED) equivalent is required and a minimum of 6 months to one year of administrative assistant experience or equivalent combination of education and experience.
Completion of pharmacy technician training and certified through Pharmacy Technician Certification Board (PTCB) or National Pharmacy Technician Association, preferred, with certification to be completed within one year of employment.
Flexibility and strong interpersonal skills.
Exceptional organizational skills.
Strong customer service skills.
Ability to make decisions, solve problems, and work independently with little supervision.
Ability to handle multiple tasks simultaneously.
Ability to communicate effectively and professionally with customers and external contacts to the organization.
Knowledge in the use of standard office equipment such as computers, scanners, telephones, fax machines, and headsets.
Knowledge in the use of e-mail and Microsoft applications.
Ability to quickly learn the use of software such as Complete Patient Records (CPR) program, UPS software, and phone line monitoring systems.

Nice To Haves

Completion of pharmacy technician training and certified through Pharmacy Technician Certification Board (PTCB) or National Pharmacy Technician Association, preferred, with certification to be completed within one year of employment.

Responsibilities

Recognizes patients’ rights and responsibilities and supports them in the performance of job duties; respects patient’s rights to privacy and confidentiality.
Answers telephones, prescreens, and directs the caller to the appropriate associate. Will transfer a caller to an associate’s voice mailbox when the associate is unavailable.
Responds to patient inquiries as appropriate.
Processes, maintains, stores, and retrieves patient health information in accordance with applicable Federal, State and accrediting agencies’ requirements.
Collects and retrieves patient medical files.
Ensures healthcare workers and employees can easily access relevant information for a specific patient’s chart or file when needed.
Tracks and manages all documents that require patient’s and/or physician’s signature.
Process new patient admission paperwork.
Takes and retrieves messages for various personnel.
Scans, renames, and confirms Delivery Tickets for patient records.
Assists with daily UPS shipment by confirming correct addresses and box count before UPS departs.
Organizes, files, and stores compounding records for future reference.
Receives compounding records and makes sure they are signed by a pharmacist.
Scans and renames compounding records for patient records.
Assists in the ordering, receiving, stocking and distribution of office and break room supplies.
Checks e-mails and faxes throughout the day for documents that need direction or attention.
Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
Assists staff with administrative support when requested.
Shares knowledge gained with other staff members and works as a team member.
Interacts with others in a positive, respectful, and considerate manner.
Performs other job related duties as assigned.
Provides cross coverage for the Office Administrator during lunch break, scheduled PTO and as needed.