Pharmacy Operations Support

Cencora•Edmonton, AB

7d•Onsite

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Requirements

High school diploma required
Two or more years of related pharmacy experience
Experience with pharmacy adjudication is an asset
Experience in calculating benefit usage balances, co-pays, days of supply, and other health insurance mathematical calculations
Experience in a healthcare or pharmacy setting
Proficiency in Microsoft Office applications (Outlook, Word, Excel)
Extensive experience with Pharmacy Systems
Organized with the ability to multi-task and maintain accuracy
Excellent knowledge of pharmacy operations
Excellent communication, customer service and interpersonal skills
Ability to work independently and in a team environment
Excellent time management skills
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and relationship management skills
Ability to effectively cross-functionally collaborate amongst various business units
Effective organizational skills and attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills and ability to resolve issues effectively and efficiently
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Nice To Haves

Post-Secondary Pharmacy Technician Program is preferred
Bilingualism, French/English is an asset

Responsibilities

Assist in the execution of corporate-wide pharmacy strategies and the standardization of practices across the entire national network.
Address Innomar Pharmacies (IP), which include Innomar Pharmacy Partner Pharmacies, questions that arise (pending fees, copays, delivery issues, excessive/insufficient inventory, reports and reconciliation, insurance audits, internal and external compliance, and audit reviews).
Maintain reports, including the collection of operational reports from Innomar Pharmacies, consolidation of reports for internal and external clients, review of reports to ensure accuracy, and follow-up with Innomar Pharmacies on discrepancies in reports.
Assist with Pharmacy Initiatives, including retro-billing tracking, reconciliation of inventory and transactions, communication with the Innomar Pharmacies on issues that need to be resolved, and assist in the creation (and update of) SOPs and process flows.
Assist in launch of new products/programs and collaborate with Programs, Clinics, and Pharmacies on new launches.
Communicate new program information and contact lists, process flows, training, and documents and provide feedback on new program launches.
Provide typed documentation of all communications relevant to strategies, initiatives, and projects to all departments involved.
Ensure necessary training distributed to Innomar Pharmacies is completed.
Assist training department with names of employees who will require training and certifications (e.g., CAPHO).
Assist in maintaining pharmacy software to ensure standardization across the organization.