Pharmacy Services Coordinator - VIVO Health
About The Position
The Pharmacy Services Coordinator collaborates with members of the inter-professional team, payers, patients, and families to promote timely access to medications. The position provides pharmacy benefits investigation, coordinates financial assistance, and facilitates prior authorizations as required. The coordinator serves as a front-line subject matter expert on outpatient pharmacy services, prescription insurance benefits, and financial assistance. The role partners with patients and other stakeholders to identify appropriate medication sources, coordinate dispensing, resolve insurance issues, and reduce patients’ out-of-pocket expenses. It also provides routine feedback to site and organizational leadership about program impact and areas for improvement.
Requirements
- High school diploma or equivalent.
- 1–3 years of relevant experience.
Responsibilities
- Collaborate with the inter-professional team to enhance communication, coordinate care, and improve patient satisfaction.
- Serve as a front-line subject matter expert on outpatient pharmacy services, prescription insurance benefits, and financial assistance.
- Coordinate with stakeholders to ensure timely access to medications.
- Partner with patients to determine appropriate sources for their medication needs and refer them to relevant programs and resources.
- Review prescriptions with outpatient pharmacies to confirm which medications need to be dispensed and provide necessary dispensing timelines.
- Resolve insurance-related issues and coordinate prior authorization requirements.
- Identify financial assistance programs, including manufacturer assistance, copay assistance, and vouchers, to reduce patients’ out-of-pocket expenses.
- Provide exceptional customer service when interacting with patients, caregivers, and other health care professionals.
- Provide routine feedback to site and organizational leadership about program impact and areas for improvement.
- Perform related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
