Pharmacy Services Coordinator - VIVO Health (Norwalk, CT)
Northwell•Norwalk, CT
•$47,476 - $75,012
About The Position
The Pharmacy Services Coordinator collaborates with members of the inter-professional team, payers, patients, and families to promote timely access to medications. The role provides pharmacy benefits investigation, coordinates financial assistance, and facilitates prior authorizations as required. It supports two sites in Connecticut: Norwalk and Danbury.
Requirements
- High school diploma or equivalent.
- 1–3 years of relevant experience.
Responsibilities
- Collaborates with the inter-professional team to enhance communication, coordinate care, and improve patient satisfaction.
- Serves as a frontline subject matter expert on outpatient pharmacy services, prescription insurance benefits, and financial assistance.
- Coordinates with stakeholders to ensure timely access to medications.
- Partners with patients to identify appropriate sources for their medication needs and refers them to relevant programs and resources.
- Reviews prescriptions with outpatient pharmacies to confirm which medications need to be dispensed and provides the necessary dispensing timeline.
- Resolves insurance-related issues and coordinates prior authorization requirements.
- Identifies financial assistance programs, such as manufacturer assistance, copay assistance, and vouchers, to reduce patients’ out-of-pocket expenses.
- Provides exceptional customer service in interactions with patients, caregivers, and other health care professionals.
- Provides routine feedback to site and organizational leadership about program impact and areas for improvement.
- Performs related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
