Pharmacy Processing Technician - Freedom Fertility - Hybrid - Waltham, MA

Cigna Healthcare • Waltham, MA

4d • $18 - $27 • Hybrid

About The Position

Freedom Fertility Pharmacy, a division of Evernorth Health Services and part of The Cigna Group, is hiring Pharmacy Processing Technicians to help patients receive medications related to building a family. The role involves engaging with patients, insurance companies, and internal departments to process orders and support timely medication shipments. Much of the workday is spent using a computer system, and the role requires attention to detail and comfort handling patient calls.

The position is based in Waltham, Massachusetts, and is open to candidates living in Massachusetts, Maine, or New Hampshire. Training is virtual for the first three months. After training, Massachusetts residents work onsite three days and from home two days per week. Maine and New Hampshire residents work onsite in Waltham five days per week.

The schedule is Monday through Friday, with a rotating schedule: 9:00 a.m.–5:30 p.m. Eastern Time three days per week and 12:30 p.m.–9:00 p.m. Eastern Time two days per week. A rotating Saturday shift, 9:00 a.m.–6:00 p.m. Eastern Time, is required once a month. After training, the two work-from-home days are scheduled 9:00 a.m.–5:30 p.m. Eastern Time.

The anticipated hourly rate is $18–$27, depending on relevant factors including experience and geographic location. The role is also anticipated to be eligible for an annual bonus plan.

Requirements

• High school diploma or GED.
• At least one year of pharmacy technician work experience.
• Valid Massachusetts pharmacy technician license, as required by state law.
• Proficiency with Microsoft Office and data entry.
• Basic math skills, including addition, subtraction, and multiplication.
• Strong attention to detail, accuracy, and quality.
• Excellent verbal and written communication skills.
• Comfort handling patient calls as needed.

Nice To Haves

• National pharmacy technician certification is strongly preferred.

Responsibilities

• Process medications and support pharmacological services.
• Liaise with insurance companies and communicate with patients as needed.
• Maintain patient records by recording and filing prescriptions and orders.
• Respond to requests from facility managers and coworkers, answer questions, and refer inquiries to pharmacists as appropriate.
• Follow rules, regulations, and procedures to help maintain a clean and safe pharmacy.
• Perform administrative tasks, including record-keeping, as assigned by a pharmacist or facility manager.
• Handle patient calls as needed.

Benefits

• Day-one medical insurance.
• 401(k) plan with employer match.
• Paid time off, with a minimum of 18 days per year.
• Competitive benefits package.
• Growth and advancement opportunities.
• Annual bonus plan eligibility anticipated.
• Vision insurance.
• Dental insurance.
• Well-being and behavioral health programs.
• Company-paid life insurance.
• Tuition reimbursement.
• Paid holidays.
• Leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED